VoIP (Voice over Internet Protocol)Written by Marcom Communications
VoIP (Voice over Internet Protocol) has promised much for a few years. But now it is fast becoming a viable option for many UK businesses and home workers. VoIP technology allows telephone calls to be made over internet at a fraction of cost compared with traditional telephony. If you operate a multiple site company, VoIP could bring you exceptional benefits.
How does it work?
The technology works by converting (human) voice to data packets, transmitting it over internet, indeed any data connection running IP and reconverting packets into human voice once it has reached destination.Normal voice is in an analogue format. This cannot be carried over data connections, so it is converted into digital sound packets so that it can be carried over internet. This process is similar to internet technology where a modem is used to convert analogue data into digital and vice versa.
How many calls did you miss last week?Written by Marcom Communications
Every week, thousands of potential customers are lost due to businesses not answering telephone calls. What is even worse is that most organisations believe they are answering all incoming