1. Be a good example. People watch what you do more than they listen to what you say. Be someone worth emulating.

2. Care about others. People don't care about how much you know until they know how much you care. Ask questions. Take a genuine interest in people.

3. Encouragement. Everyone goes through tough times. When you support people and encourage them through these times, you'll be inspiring them to see best in themselves and in situation.

4. Be inspired yourself. Look for people, ideas, environments and knowledge that you find inspiring and motivating.

5. Share from your own experience. You have more to share than you realize. Mine rich experiences of your life and share your wisdom from your unique point of view. You may be only one who can touch someone with your inspiring message.

6. Be vulnerable. Be willing to share your failures as well as your successes. Others will relate to you. They'll understand that they're not only ones with challenges.

Has anybody here ever been stuck in traffic for a frustratingly long time? Put up your hand if you have.

Oooh! Don’t you just hate that? And some people don’t mind showing us how much they hate it. We call it "road rage".

Has anybody ever waited in a ticket lineup or a checkout lineup for a frustratingly long time? Let me see those hands.

Believe it or not, some people don’t like that either. We call it "lineup rage".

Has anybody ever been stuck waiting in a doctor’s office for a frustratingly long time? Let me see those hands.

And then you see somebody suddenly jump up and tear his hair out and scream, “Let me out. I’ve been here three hours. Three days. Three months!” Well, I really should apologize. I didn’t mean to scare your kids. I was just demonstrating "waiting room rage".

Let me tell you a story about Lwungwa River Valley – that’s in Africa, you know. The dry season there gets very dry. My throat is getting dry just thinking about it. The Lwangwa River stops rushing. It slows to a trickle. Finally, it stops flowing, and all that are left are pools of water, here and there.

One by one, animals head to higher ground. To forest cover. To other water holes. Anywhere they can find food or drink. Just like we will all do later. Did I say all animals? Not all. Not hippos.

The hippos stay in their river at it slows to a stream. They stay in stream as it turns into pools. They stay in pools as they shrink into puddles. As puddles shrink, hippos get more crowded. As hippos get more crowded, they get surly. Cranky. Grumpy. They gnash their teeth. They poke at each other. They pick fights. It’s river rage!