To-the-point... Achieve your business objectives 25-50% faster

Written by Robert Poulton


As a business turnaround entrepreneur forrepparttar past 20 years, I have had a lot of conversations with people about what really makes a business work - - oh, yes, that over worked word - successful.

Communication...

For every communication there is a sender and a receiver.

For every communication there is a message.

For every message there is a meaning.

The message received is not necessarilyrepparttar 106762 message sent.

What really adds complexity to our communication process is thatrepparttar 106763 message may not carryrepparttar 106764 same "meaning" forrepparttar 106765 receiver as it does forrepparttar 106766 sender.

Your task as a communicator is to validate thatrepparttar 106767 message received is identical torepparttar 106768 message sent. Hold it, you're not done yet...

What aboutrepparttar 106769 "meaning" contained in your message? You're right... validate that it's identical for bothrepparttar 106770 sender and receiver ofrepparttar 106771 message.

Well, thanks a bunch Bob! You gave merepparttar 106772 problem without a solution.

You're right - I did... but there is a reason for it. I want you to think about what I have shared with you.

It sounds simple... it looks simple... Well, if it's so simple then why do so many people and businesses have such a hard time doing it?

In a single word - - AWARENESS.

We aren't aware of its importance to us. We tend to say what ever hits our tongue and makerepparttar 106773 "assumption" that everyone else knows what we mean. The fact is that I don't know what you think I know, and you don't know what I think you know. Worse yet, we don't know, what we don't know... too bad we can't admit it.

BE A PERSON OF YOUR WORD

Written by Sharon Dalton Williams


There is an adage my father used to tell me allrepparttar time - "You're only as good as your word." In other words, when it comes right down to it, it doesn't matter what you've said; what matters is what you do.

This past week I've had two experiences where people have not kept their word, and I have to tell you, I was thoroughly frustrated by these. One of these experiences revolves around a printing job I am having done by a local printer. When I entered his print shop on October 15 to discuss my job and sign on with him, he impressed me.

I explained what I wanted, and he told me he would call merepparttar 106761 next day with a cost estimate forrepparttar 106762 job. I leftrepparttar 106763 premises happy. The printer had said allrepparttar 106764 right things.

I didn't receive a callrepparttar 106765 next day. On day three I called to follow-up. He said he had not gotten to my estimate, but would call merepparttar 106766 next day (day four). No call day four; no call day five. Onrepparttar 106767 following Monday, I called again to follow up onrepparttar 106768 status ofrepparttar 106769 estimate. I was told byrepparttar 106770 assistant thatrepparttar 106771 printer was out of town until Wednesday. I was no longer happy.

Whenrepparttar 106772 printer returned, we discussedrepparttar 106773 matter andrepparttar 106774 estimate, and we set a date of November 2 for me to pick up my print job. I wrote it down on my calendar. I calledrepparttar 106775 day before to make surerepparttar 106776 print job would be finishedrepparttar 106777 next day as arranged. He had not startedrepparttar 106778 job because he thought he had another week to do it. I still don't have my job.

Cont'd on page 2 ==>
 
ImproveHomeLife.com © 2005
Terms of Use