Overcoming Objections Over Telephone
In sales, one of things you will be doing a lot of, is making phone calls. You can’t escape it. It just comes with territory.
Making phone calls is really not all that bad. The thought of having to do it, is actually much worse than having to physically sit down and do it, and once you get on a roll, it’s never as bad as it seemed.
The part of making cold calling sales calls that you will find to be most painful are objections you will be faced with, such as, and most annoying, is hang up, which doesn’t happen as often as people think. In this particular case, I have no answer on how to meet this challenge, my suggestion would be, not to stress over it, just move onto next phone call.
Another objection you will be faced with is: I’m not sure. I have to think about it.
My suggested response to this objection would be:
I understand that you need to think about it, but perhaps there is something I did not explain clearly enough, is there anything you would like to go over one more time? Or . . . I know when it comes to making a commitment over phone that it is easy to become lost in confusion of everything that has to be done and understood, is there anything I can go over with you one more time.