The face of the Call Center business is changingWritten by Richard R. Logan
Conservative consumers, shifting economic conditions and increasingly competitive business conditions are making it easier than ever to get new customers. These factors are also making it harder than ever to keep your customers. Customer loyalty isn't something easily given, it is something that is earned.
The fight for customer loyalty is nothing new to contact center professionals, but changing face of contact center industry is. DialResults predictive dialer system has been designed for next generation of contact centers, and new breed of contact center professional. DialResults emerging technologies and evolving team management strategies will lead industry into next phase of contact center growth.
The driving force behind these changes is FTC Legislation also an expansion/revision in basic call center objectives. Measures of success in call center operations have changed dramatically in last decade. While once only call completions or number of orders were primary measure, depending on call center function, customer centric measures are now focus
Predictive dialing is changing almost as fast as traditional dialers bring screen pops to an agent's desktop. The US market, which is leader in terms of installed systems, is in a period of transition. Predictive Dialing started off as a way to attract new customers and to
How Cell Phones WorkWritten by Levetta Rivera
Each day thousands of people in United States purchase cellular phones. At that rate it is likely that someone you know owns a cell phone and uses it on a regular basis. They are such great gadgets - and there are a ton of cool cell phone accessories you can buy to make yours stand out from crowd. With a cell phone you can talk to almost anyone from just about anywhere, because approximately 80% of U.S. has coverage. Cell phones have come a long way in a relatively short period of time but have you ever wondered exactly how a cell phone works?
A cell phone is nothing more than a sophisticated radio. A good way to understand sophistication of a cell phone is to compare it to a CB radio. A CB radio is a simplex device. A simplex device is one in which two people communicate on same frequency, so only one person can talk at a time. A cell phone is a duplex device, so it uses one frequency for talking, and a second separate frequency for listening. A CB radio has 40 channels. A cell phone can communicate on 1,664 channels. Cell phones also operate within cells and they can switch cells as they move around. Cells give cell phones incredible range. A CB radio can transmit about 5 miles. Someone using a cell phone, on other hand, can drive clear across a city and maintain a conversation entire time. Cells are what give a cell phone its incredible range. Cellular phone system technology is amazing in that a city can be chopped up into small cells that can allow extensive frequency re-use across a city. Frequency re-use is what lets millions of people own cell phones without problems. It works because carrier chops up an area to about 10 square miles.