The face of the Call Center business is changing!

Written by Richard Logan

Conservative consumers, shifting economic conditions and increasingly competitive business conditions are making it easier than ever to get new customers. These factors are also making it harder than ever to keep your customers. Customer loyalty isn't something easily given, it is something that is earned.

The fight for customer loyalty is nothing new to contact center professionals, butrepparttar changing face ofrepparttar 149429 contact center industry is. Database integration with predictive dialer systems has been designed forrepparttar 149430 next generation of contact centers andrepparttar 149431 new breed of contact center professional. Database technologies and evolving team management strategies will leadrepparttar 149432 industry intorepparttar 149433 next phase of contact center growth.

The driving force behind these changes is FTC Legislation also an expansion/revision in basic call center objectives. Measures of success in call center operations have changed dramatically inrepparttar 149434 last decade. While once only call completions or number of orders wererepparttar 149435 primary measure, depending onrepparttar 149436 call center function, customer centric measures are nowrepparttar 149437 focus

Predictive dialing is changing almost as fast as traditional dialers bring screen pops to an agent's desktop. The US market, which isrepparttar 149438 leader in terms of installed systems, is in a period of transition. Predictive Dialing started off as a way to attract new customers and to sell new ideas, but that model does not fit well in today's marketplace. Instead, companies are implementing database enabled predictive dialers in innovative ways, calling airline consumers if their flights are late, alerting utility customers to power shortages, reminding drivers to get their annual checkup, and even notifying retail customers when a package will be shipped late. Does that mean that consumers can say goodbye to someone asking for "the man or woman ofrepparttar 149439 house," or having someone stumble with a long last name? Probably not, but there will be a drastic change overrepparttar 149440 next five years in which predictive dialers will migrate from being used for primarily outbound sales activity to being used for proactive outbound/inbound blending, IVR and more inrepparttar 149441 customer service arena.

How to Save an Image in a SQL Server Database?

Written by Balaji B

Most ofrepparttar web applications have a lot of images used in it. These images are usually stored in a web server folder and they are accessed by givingrepparttar 149240 relative path torepparttar 149241 file with respect torepparttar 149242 root folder ofrepparttar 149243 website. .Net beingrepparttar 149244 platform for distributed application now, ASP.Net can be used to store images that are small to be stored in a database like SQL Server 2000 and later versions. For this purposerepparttar 149245 SQL Server database provides a data type called “image” which is used to store images inrepparttar 149246 database.

To access these images stored inrepparttar 149247 database we will be usingrepparttar 149248 ADO.Net classes. To find out how to insert and retrieve an image in torepparttar 149249 SQL Server database, you can create a .aspx page which can have a HTMLInputFile control which is used to selectrepparttar 149250 image file that is to be saved inrepparttar 149251 database. You can also create a textbox control in which you can addrepparttar 149252 image name or some comment or an image id forrepparttar 149253 image saved. Use a button control to uploadrepparttar 149254 image torepparttar 149255 database. Namespaces like System.Data.SqlClient, System.Drawing, System.Data, System.IO, and System.Drawing.Imaging are used in this task.

Inrepparttar 149256 OnClick property ofrepparttar 149257 button you can writerepparttar 149258 following code to upload an image torepparttar 149259 database.

// create a byte[] forrepparttar 149260 image file that is uploaded int imagelen = Upload.PostedFile.ContentLength; byte[] picbyte = new byte[imagelen]; Upload.PostedFile.InputStream.Read (picbyte, 0, imagelen); // Insertrepparttar 149261 image and image id intorepparttar 149262 database SqlConnection conn = new SqlConnection (@"giverepparttar 149263 connection string here..."); try { conn.Open (); SqlCommand cmd = new SqlCommand ("insert into ImageTable " + "(ImageField, ImageID) values (@pic, @imageid)", conn); cmd.Parameters.Add ("@pic", picbyte); cmd.Parameters.Add ("@imageid", lblImageID.Text); cmd.ExecuteNonQuery (); } finally { conn.Close (); }

You can also writerepparttar 149264 above code in a function and call that function inrepparttar 149265 OnClick event ofrepparttar 149266 upload button. The code given above performsrepparttar 149267 following steps inrepparttar 149268 process of inserting an image intorepparttar 149269 database.

Cont'd on page 2 ==> © 2005
Terms of Use