The face of the Call Center business is changWritten by Richard Logan
Conservative consumers, shifting economic conditions and increasingly competitive business conditions are making it easier than ever to get new customers. These factors are also making it harder than ever to keep your customers. Customer loyalty isn't something easily given, it is something that is earned.The fight for customer loyalty is nothing new to contact center professionals, but changing face of contact center industry is. DialResults predictive dialer system has been designed for next generation of contact centers, and new breed of contact center professional. DialResults emerging technologies and evolving team management strategies will lead industry into next phase of contact center growth. The driving force behind these changes is FTC Legislation also an expansion/revision in basic call center objectives. Measures of success in call center operations have changed dramatically in last decade. While once only call completions or number of orders were primary measure, depending on call center function, customer centric measures are now focus Predictive dialing is changing almost as fast as traditional dialers bring screen pops to an agent's desktop. The US market, which is leader in terms of installed systems, is in a period of transition. Predictive Dialing started off as a way to attract new customers and to
| | Benefits of Using DialResults Remote Agents Written by Richard Logan
Benefits of Using DialResults Remote Agents 1. Lower operating costs. Agents working on a DialResults IP enabled predictive dialer solution from home means a A much smaller contact center facility is required — for major cost savings to a contact center’s business solution.Lower telecommunications Cost 2. Routing calls over DialResults IP network will dramatically reduce a contact centers costs for both inbound and outbound Seamless service. An agent’s physical location must be transparent to everyone: agents, callers, and called 3rd parties. DialResults also allows contact center to maintain high-quality service, when one
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