The face of the Call Center business is chang

Written by Richard Logan

Conservative consumers, shifting economic conditions and increasingly competitive business conditions are making it easier than ever to get new customers. These factors are also making it harder than ever to keep your customers. Customer loyalty isn't something easily given, it is something that is earned.

The fight for customer loyalty is nothing new to contact center professionals, butrepparttar changing face ofrepparttar 133490 contact center industry is. DialResults predictive dialer system has been designed forrepparttar 133491 next generation of contact centers, andrepparttar 133492 new breed of contact center professional. DialResults emerging technologies and evolving team management strategies will leadrepparttar 133493 industry intorepparttar 133494 next phase of contact center growth.

The driving force behind these changes is FTC Legislation also an expansion/revision in basic call center objectives. Measures of success in call center operations have changed dramatically inrepparttar 133495 last decade. While once only call completions or number of orders wererepparttar 133496 primary measure, depending onrepparttar 133497 call center function, customer centric measures are nowrepparttar 133498 focus

Predictive dialing is changing almost as fast as traditional dialers bring screen pops to an agent's desktop. The US market, which isrepparttar 133499 leader in terms of installed systems, is in a period of transition. Predictive Dialing started off as a way to attract new customers and to

Benefits of Using DialResults Remote Agents

Written by Richard Logan

Benefits of Using DialResults Remote Agents 1. Lower operating costs. Agents working on a DialResults IP enabled predictive dialer solution from home means a A much smaller contact center facility is required ó for major cost savings to a contact centerís business solution.

Lower telecommunications Cost 2. Routing calls overrepparttar DialResults IP network will dramatically reduce a contact centers costs for both inbound and outbound

Seamless service. An agentís physical location must be transparent to everyone: agents, callers, and called 3rd parties. DialResults also allowsrepparttar 133489 contact center to maintain high-quality service, when one

Cont'd on page 2 ==> © 2005
Terms of Use