Advertising and promoting your business is expensive, so it’s important to get
most from your advertising budget. That means understanding how to get
most from your ad agency or graphic designer.Let’s start by understanding
difference between agencies and designers. Typically, a designer will work on specific projects under your direction. For example, you may request an ad design for your Halloween event, and give
designer your copy (the text) and
party theme. You are responsible for booking
ad with
newspaper, getting flyers printed, having posters made, etc.
An ad agency plays a more active role in planning
promotion of your events. They can work with you to plan your ad schedule, suggest
right mix of promotional tools to reach your audience, help you evaluate
effectiveness of your promotions, and negotiate ad rates and printing rates on your behalf. They can also help with choosing promotional themes and writing ad copy. Of course, you will pay more for these additional services - but you may actually save money by letting your agency do your negotiations and booking.
Whether you are working with a designer or a full-service agency, it pays to plan ahead. If you can plan your advertising a year in advance you should be able to lock in much better ad rates. Leaving a couple of extra weeks when printing flyers will save you "rush printing" charges. And giving your designer extra lead time will almost certainly get you a better looking result!
A typical small agency might require final "concept and copy" at least a week in advance of newspaper deadlines, four weeks in advance of distribution for printed materials like flyers (to avoid rush charges), and six to eight weeks in advance for complicated projects (such as die-cut and folded invitations). Many business owners don’t understand why final copy is required so far in advance… they ask
designer to do a design, and add
text later. But in a good design, text and typography are very important to
look of
piece. So if you want your advertising to look good, plan on providing
copy when you give
job to
designer.
The above lead times allow time for
client to proof
final artwork, and make minor corrections, based on a single design. But when working with a new designer, or when promoting an important event, you may want to see several design concepts, and possibly several versions of
artwork. This can add one to two weeks to
schedule (more for very complex ads), and of course will cost more than a single design.
When ordering
work, make sure
designer understands your market and
image you are going for. For example, you may look at a design and say, "That’s not cool enough for our market." Another business manager may look at
same ad and say, "Whoa, that’s way too weird for our customers." Show your designer ads you like (and don’t like) to help them understand
look you want for your business.
But what if you don’t like
designs your agency produces?
Well, you obviously shouldn’t run an ad that you feel really damages your image, doesn’t convey your message, or isn’t what you requested. But at
same time, avoid
temptation to micro-manage
design. You are paying your designer for their professional skills; their judgment is probably better than yours when it comes to layout, typefaces, color choices, etc. Also, if designers feel that
work they do for you is going to be extensively changed, they won’t give you their best efforts.
So find an agency or designer whose work you like, and trust their design sense. If you find you consistently don’t like
work they’re producing, talk to them about
problem, and if necessary find another design firm. But don’t spend your time trying to "fix"
designs.
It’s also very important that one person from your business deals with
design firm, and has final authority on all design and copy decisions (many agencies will insist on this). If a designer is getting conflicting input from several people, they can’t do a good job for you. If you need to, talk about
design with everyone at your business who is involved in
decision… but select one person to convey your feedback to
design firm. (A good design firm can schedule meetings with clients where everyone can contribute ideas and feedback - as long as one person represents
client when it comes to final input and decisions.) Note that this can be complicated when co-op advertisers or sponsors are involved. Typically
person or company being invoiced provides
input, unless they specifically designate a different person.