Although "outsourcing" seems to be buzzword these days, there are things you need to know and be aware of before you take plunge and enter into a telecom outsourcing relationship.

What exactly is telecom outsourcing and how do you know when and if you even need to hand off your in-house tasks to an experienced specialist in field?

To answer this, let's take a look at different aspects of telecom outsourcing in more detail.

The 4 Main Areas of Telecom Outsourcing

1. Telemanagement

Outsourcing telemanagement tasks can be as simple as ordering a new line for a specific office or location, or handling moves/adds/changes for a multi-location conglomerate company.

You can think of most telemanagement tasks as ones that your staff probably complains about or dislikes doing most. (No one enjoys being put on hold for an hour with a carrier just to make a small change to an account or a bill.)

Adds, moves or changes to a bill or account, questions on a bill, ordering new service or features on existing service are all considered "telemanagement" activities that can be outsourced very inexpensively.

You should consider outsourcing telemanagement tasks if you have ever had any or all of these concerns or problems:

You are understaffed to deal with them and complete them in a timely manner; Problems that arise are not being solved correctly and/or efficiently; Company growth is making it less cost effective to handle telemanagement duties in-house;

2. Bill Management

Years ago companies (and individuals) paid one phone bill to one company each and every month. Those were old days!

Today, companies now must pay local, long distance, wireless and internet bills to multiple vendors in multiple locations.

Bill management is an outsourcing function whereby ALL of your telecom bills go directly to outsourcing firm itself.

Telecom bills are paid, moves/adds/changes are implemented where necessary, and ideally a routine system of auditing is in place to keep bills "clean" from crams, slams, fraud and abuse, overbills, etc.

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