IntroductionIn past, many organizations have relied on generic personality profiling tools to assess, recruit and manage their employees. Though these tools have garnered a certain measure of success, there were many flaws that needed to be addressed for increased workplace relevance.
In view of these concerns, First Quatermain has developed THREE tools and has blended them into an integrated schema known as Synergistic Organization of Unique People (S.O.U.P) Model.
This integrated model has been developed holistically for application in a workplace context. The three tools are:
1.WorkACTIONS Map
2.WorkSMARTS Map
3.Nature of Effective Organization (NEO) Profile
WorkACTIONS Map:
The WorkACTIONS Map was developed based on premise that a human resource profile tool must:
1. Be Relevant in a Workplace Context. It was discovered that there is a degree of dissimilarity in a person’s attitudes and behavior when at work, as compared to outside workplace.
For example, an employee who is very passionate about playing golf may not necessarily bring this passion and enthusiasm into his/her workplace.
2. Focus on Line of ACTIONS rather than just Personalities. In most profiling tools, potential employees are selected, based partly on assessment of their suitable personalities. Though this can help increase success of recruiting suitable talents, it is still rather myopic in nature.
In contrast, Map’s emphasis is on analyzing individual’s thought processes and line of actions he/she will undertake in problem solving.
3. Support Organization’s Strategic HRM Framework. The WorkACTIONS Map (as part of holistic SOUP Model) was developed to facilitate strategic human resource management within an organization.
For example, senior management can use Map to select suitable personnel when building project teams. As different strategies and environments call for a certain mix of people in a team, Map can heighten success rate of choosing right people for right situations.
WorkSMARTS Map:
Based on seminal research work by Harvard’s Prof. Howard Gardner, First Quatermain has adapted and re-defined concept of Multiple Intelligences for workplace relevance.
Prof. Gardner's research states that there are several kinds of intelligences (or SMARTS) inherent and nurtured within an individual. This set of intelligences will determine individual’s ways of carrying out certain tasks, learning styles, job preferences and more.
WorkSMARTS Map consists of these FIVE types of Intelligences. They are:
·Logical/Mathematical Intelligence ·Visual/Vision Intelligence ·Interpersonal Intelligence ·Intrapersonal Intelligence ·Linguistic Intelligence
WorkSMARTS Map was developed for organizational use based on following factors:
1. Different SMARTS for Different Job Functions. With application of WorkSMARTS Map, an organization can place right people with appropriate mix of intelligences for specific job functions and responsibilities.
2. Unique set of SMARTS, Unique way of Organizational Learning. This realization will enable an organization to disseminate information effectively and develop appropriate corporate training methodology for staff.
For example, if majority of sales agents learn better through drawings and diagrams, a Sales Training program should avoid being too wordy, which may confuse them in their learning process.