THE PURPOSE OF SURVEY FEEDBACK: In globally competitive environments, organizations are seeking information about obstacles to productivity and satisfaction in
workplace. Survey feedback is a tool that can provide this type of honest feedback to help leaders guide and direct their teams. Obstacles and gaps between
current status quo and
desired situations may or may not be directly apparent. In either case, it is vital to have a clear understanding of strategies for diagnosis and prevention of important organization problems. If all leaders and members alike are clear about
organizational development and change, strengths, weakness, strategies can be designed and implemented to support positive change. Survey feedback provides a participative approach and enables all members to become actively engaged in managing
work environment.
SURVEY PROCESS STEPS: - Identify project plan and objectives
- Brief team leaders and employees about
process - Administer survey
- Conduct interviews and focus groups
- Train leaders on facilitating team discussions
- Analyze
data and construct a report - Provide feedback to leaders
- Team leaders conduct feedback action planning and meetings
- Leaders present reports on progress and results to Senior Management
- Follow-up by senior leadership to ensure progress and accountability
RESPONSIBILITY OF THE TEAM LEADER: Once
data has been collected and observations have been clarified, it becomes
leader’s responsibility to familiarize
team with
findings. Next
leader involves
team in outlining appropriate solutions and strategies that members can “buy into” and support over
long-haul. When leaders can facilitate collaborative teaming and become an organizational development and change agent, people in
team will contribute creative ideas to enhance their work environment.
It is important for leaders to not underestimate
time and facilitation skills needed to pass on
information and foster an action-oriented environment. The initial meetings and communication sessions are just
start of a development process, not a single event. If
survey feedback is to be effective, it must be implemented into a comprehensive strategy that includes goals, responsibilities, time frames, revisions, and reviews.