The Subject is the Subject Line

Written by Shawna Schuh


Getting too many emails? Spending exorbitant amounts of time doing replies, deletes, and filing? You are not alone! Today we address how to help people (and you) to be more effective with this techno touch -repparttar Subject line!

First off and most important: Put something inrepparttar 106091 subject line. Some email programs won't let you send without fillingrepparttar 106092 subject line in which just goes to show that even a machine thinks it's important.

So what do you put inrepparttar 106093 subject line? This isrepparttar 106094 question that makes you either effective or ineffective and also shows your professionalism and style.

If it's a new email ask yourself how you want to be perceived byrepparttar 106095 reader when they get your email. I recently spoke to a woman who gets more emails than she wants and feels capable of handling. She's in email overload like a lot of us. She spoke at length about how ineffective many people are in using subject lines. She is brutal in deleting anything without a subject line, with a subject line she doesn't think applies to her or that seems like an ad. She scans down that subject line and gets busy deleting first thing.

It occurred to me that she may be missing some things that may be of value that she possibly needs to see etc. but with over a hundred emails coming in each day she feelsrepparttar 106096 risk is worth repparttar 106097 wasted time. This is a decision that she has made and works for her but if people would use subject lines more effectively she won't have to worry because emails with valuable information will state that inrepparttar 106098 subject line. At least yours will after reading this article!

If you want busy people to read or reply you MUST put in a relevant subject line.

Here are a few ideas on subject lines: 1.Be Specific and familiar Subject: Here'srepparttar 106099 status xyz project Subject: Completion of project xyz is on time Subject: Please RSVP for Nov. administrator conference Subject: Company picnic info

Customer Service - why some people just shouldn't own shops

Written by James Yuille


I had a call last week from a friend of mine who is an advertising agent and copywriter. He gave me a referral torepparttar owner of a franchised coffee shop who had called him seeking help with advertising and marketing. My friend said that he thought thatrepparttar 106090 caller’s problem wasn’t one that his services could fix but thought instead that he needed some sales / customer service training. **Sidebar – isn’t it nice when someone says “I can’t help you but I know someone who might be able to. Let me get him to call you”** Anyway, I calledrepparttar 106091 coffee shop owner and said I’d drop by for a chat over a coffee. Getting torepparttar 106092 shopping center late on Friday afternoon, I sensed immediately whatrepparttar 106093 problem was. Jack (not his real name) was working inrepparttar 106094 back office and came out to talk when his young male counter assistant went to get him. Jack’s face was long and dour. He looked totally miserable. I wondered why his business wasn’t working for him … Anyway, we got to chatting and I guessed Jack wasn’t one for small talk so I got straight torepparttar 106095 point and started asking him some direct, searching questions. He told me that he’d invested over $300,000 inrepparttar 106096 franchised store and that in almost six months, hadn’t broken even once; let alone looked like making a profit. **Sidebar – two further side issues come up here – let me share them with you. The first refers to what is called “Buyer’s Remorse” which is that voice in your head asking you why you did what you did. Jack’s little voice was asking him why he put that kind of money intorepparttar 106097 business inrepparttar 106098 first place. The second is deeper and relates to an issue of capital. I wondered just how much working capital jack had started with; how long he had expected it to be before he made a profit and how much he had allocated to his initial marketing campaign to getrepparttar 106099 store offrepparttar 106100 ground.** Jack went on to tell me that he hatedrepparttar 106101 store and hated dealing with customers. I asked him why he got involved with such a customer-focused business inrepparttar 106102 first place. His response was that he didn’t really think about it. Let me repeat that – he didn’t really think about it. **Sidebar - what wasrepparttar 106103 Franchisor thinking about? He’s sold a franchise for over $300,000 to a guy who has no prior customer service experience and who plainly is an introverted kind of character. There’s another issue here but I’m not going to touch it here! We discussedrepparttar 106104 parameters he could influence in generating profit. He could either increase sales or decrease costs. We examinedrepparttar 106105 costs issue first but quickly identified that he had very little room to move. So we moved on to increasing revenue. We looked atrepparttar 106106 number of people coming intorepparttar 106107 shop every day, and their average spend. He was generating about 200 sales per day at $5 per sale. I told him that if he were to increaserepparttar 106108 number of customers per day by 10% and increase their average purchase by 20% to $6, he would increase sales by a staggering 30% every week.

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