One of
greatest virtues we can possess is to be trustworthy.One of
greatest compliments we can receive is that we are trusted.
Why begin an Internet marketing article with those sentiments? Simple, because on
Internet trust is everything! I repeat, trust is everything on
Internet!
Face it, we are not pressing
flesh, face to face with potential customers. All we have is one very thin and very short opportunity to begin
process of building trust with people. NOT starting this process is where most entrepreneurs (and most of
major companies who have failed online) miss
cyber-mark.
It doesn't matter whether you are selling brownies, or monster trucks. You could be writing and selling eBooks or publishing a newsletter. You could be working an MLM or promoting several affiliate programs. Regardless of your product or service, here is how you begin
process of building trust with your website viewers and potential customers.
1. Credibility Right Outa
Box
It all starts with credibility. If first-time trigger-happy clickers don't get
feeling right away that you are someone they can trust, then you might as well save yourself your monthly dial-up fees, or just start hangin' out in
chat rooms. Of course, you must also tell them what you have to offer (features/benefits) right off
top, but once you capture their interest, start
process of credibilizing yourself.
I use testimonials as one powerful way to do this. In
second paragraph of my main website at: http://www.interniche.net, I've posted a great unsolicited testimonial. If you don't feel like clicking to see it, here 'tis: "Rick, you ooze credibility and honesty! Keep up
good work! You are
cream that rises to
top of
hype, lies, scammers, etc. Honesty in Internet marketing is becoming a prized commodity. Thanks!"
If you are in
mood to click, here's a webpage where I've posted just some of my customer testimonials: http://www.interniche.net/said.html
Look, I can tell you how great my products are, but when this many customers do, it establishes a high level of credibility, and eventually trust when they do purchase my products and experience
level of customer service I offer. Speaking of which . . .
2. Value - Sell a MEG but Give a GIG!
One of my favorite quotes is from Bob Proctor: "Quality is not Expensive, it's Priceless!" I learned this from my early days in
drycleaning business. I hired and trained
best people and paid them more than my competitors. I bought
best supplies and had nice looking and very clean stores. I was fanatical about my end product and my customers were only too glad to pay top dollar in town for my services. Steady customers were given free drycleaning several times throughout
year.