The Customer Is King

Written by Richard Lowe


I'm sure you've all heardrepparttar expression, "the customer is king". Some companies live by this rule - and those tend to do very well. Others sayrepparttar 106192 words but, well, they're just words. These companies do not do as well. And other companies don't have a clue. These companies might be huge, but they tend to fall without warning. Many timesrepparttar 106193 clueless companies turn out to be made of paper - one ill wind is all it takes to cave them in entirely.

I know you've run into those companies do not have a clue that this datum even exists. These arerepparttar 106194 web hosting firms that do not return support requests (and sometimes even requests for quotations), free hosts which shut off accounts that have more than a dozen page views and email providers who delete emails with minimal notice.

These arerepparttar 106195 grocery stores with incredibly long lines, yet there are registers closed and workers loafing. These arerepparttar 106196 consulting firms that charge for every single thing (rounded up torepparttar 106197 hour, of course), yet never seem to be there when you need them. And these are those that only allow returns within a week, exchanges only, with receipt and a little begging thrown in.

Then there are those corporations which mouthrepparttar 106198 words, yet seem to have misunderstandings on what they mean. This isrepparttar 106199 huge company which creates licensing contracts which require an advanced degree in law and an ancient Latin dictionary to decipher. The massive, 184KB long privacy policy put out by another company comes to mind. This also includesrepparttar 106200 auto maker who refuses to acknowledgerepparttar 106201 placement of their gas tanks kills people, andrepparttar 106202 tire maker who will not admit their tires are unsafe.

And sometimes, very occasionally, you will run across a company which knows exactly what it means to say "the customer is king". This includesrepparttar 106203 most fantastic auto maker of them all - Saturn. These people know how to run a company. I've owned two Saturns, and both ran perfectly. The dealer fixed problems under warranty on several occasions even thoughrepparttar 106204 warranty had run out. When they took too long on a completion estimate for service, they didrepparttar 106205 work for free. And on every visit torepparttar 106206 service department, they have given me soda and snacks for free and went to great pains to ensure that I was happy and satisfied. And you know what, I have bought two Saturns and I know that my next car will be one as well.

I hired a consulting company recently to do quite a bit of work for me. The project manager made it completely clear to me that if I was unhappy about anything he would personally go out of his way to fix, at his cost, what was wrong. He has come through on several occasions, including refunding our money on half a dozen occasions. The result: when I needed something done I called them first.

The Greatest Money-Making Secret in History

Written by Joe Vitale


If you want money, you only have to do one thing.

It'srepparttar one thing some ofrepparttar 106191 wealthiest people onrepparttar 106192 planet have done and are doing.

It'srepparttar 106193 one thing written about in various ancient cultures and still promoted today.

It'srepparttar 106194 one thing that will bring money to anyone who does it but atrepparttar 106195 same time most people will fear doing it.

What is that one thing?

John D. Rockefeller did it since he was a child. He became a billionaire.

Andrew Carnegie did it, too. He became a tycoon.

What isrepparttar 106196 greatest money-making secret in history?

What isrepparttar 106197 one thing that works for everyone?

Give money away.

That's right. Give it away.

Give it to people who help you stay in touch with your inner world.

Give it to people who inspire you, serve you, heal you, love you.

Give it to people without expecting them to return it, but give it knowing it will come back to you multiplied from some source.

In 1924 John D. Rockefeller wrote to his son and explained his practice of giving away money. He wrote, "...inrepparttar 106198 beginning of getting money, away back in my childhood, I began giving it away, and continued increasingrepparttar 106199 gifts asrepparttar 106200 income increased..."

Did you notice what he said? He gave away more money as he received more income. He gave away $550 million dollars in his lifetime.

P.T. Barnum gave money away, too. As I wrote in my book on him, "There's A Customer Born Every Minute," Barnum believed in what he called a "profitable philanthropy." He knew giving would lead to receiving. He, too, became one ofrepparttar 106201 world's richest men.

Andrew Carnegie gave enormously, too. While some might argue that these early tycoons hadrepparttar 106202 money to give, so it was easy for them, I would argue that they gotrepparttar 106203 money in part because they were willing to freely give. The giving led torepparttar 106204 receiving. The giving led to more wealth.

Today it's fashionable for businesses to give money to worthy causes. It makes them look good and of course it helps those who receive it. Anita Roddick's Body Shop stores, Ben Cohen and Jerry Greenfield's ice cream, and Yvon Chouinard's Patagonia, are living examples of how giving can be good for business.

But what I'm talking about here is individual giving. I'm talking about you giving money so you will receive more money.

If there's one thing I think people do wrong when they practice giving, is they give too little. They hold on to their money and let it trickle out when it comes to giving. And that's why they aren't receiving. You have to give, and give a lot, to be inrepparttar 106205 flow of life to receive.

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