The Crisis Of Modernity

Written by Len McNally


Sincerepparttar beginning ofrepparttar 140677 industrial era our world has been facing what some historians call an ongoing "crisis of modernity". As fast as we adjust to new circumstances,repparttar 140678 circumstances change again, and,repparttar 140679 rate of change seems to be multiplying exponentially. Of allrepparttar 140680 demands imposed by twenty first century leadership, perhapsrepparttar 140681 toughest isrepparttar 140682 ability to not only manage change but to instigate it, control it and to be it's master. Dealing withrepparttar 140683 ever increasing rate of change may berepparttar 140684 leader's most potentially overwhelming task. Today's Change Agent is an agressive forward thinker.

The Industrial Age was supplanted byrepparttar 140685 Information Age andrepparttar 140686 Electronic Information Age has made even that seem like kindergarten stuff. The instant availability of information on virtually any subject has eroded our ability to pause, analyze and reason alternatives. Inrepparttar 140687 manufacturing world where only a few years ago, "better late than never" wasrepparttar 140688 watchword, todayrepparttar 140689 word is "better never than late." If your new product isn't first to market - forget it -repparttar 140690 chances of recouping R&D costs are just about nil.

We demand instant everything

Even beyond new product development, our customers expect instant response to every request. They demand that we be on our toes, ready and able to provide order status information NOW! They also expect us to deal with changes in specifications, quantity and scheduling without a hitch - and with no surcharge.

Is it any wonder that more and more people are sufferingrepparttar 140691 effects of stress -- an epidemic second only torepparttar 140692 virus of offshore competition -- and of stress induced illness? How can any person be expected to cope with a world where change takes place at supersonic speed, where nothing staysrepparttar 140693 same long enough to become familiar, where understanding happens only in retrospect?

To stay ahead of change, get behind it!

A fundamental aspect of Leadership Development is learning to not only cope with this epidemic but to turn it into a dynamic force for personal and corporate growth.There is only one way to cope with change. The only way to stay ahead of change is to get behind it! Those who promote change are in charge of it, those who oppose it are overwhelmed by it! Those who must be dragged kicking and screaming intorepparttar 140694 next set of changed circumstances will be crushed by those who push change ahead of them. To quote author H. Jackson Brown, "Inrepparttar 140695 confrontation betweenrepparttar 140696 stream andrepparttar 140697 rock,repparttar 140698 stream always wins - not through strength but by perseverance."

When we determine to become advocates for change we suddenly find ourselves inrepparttar 140699 position of pusher rather than pushee, we are more relaxed, more self confident, more self assured and we find that others are more willing to follow our lead. The great writer, teacher and consultant Peter F. Drucker summed it up this way, "The best way to predictrepparttar 140700 future is to create it." It's alsorepparttar 140701 easier way! If you believe you can hold backrepparttar 140702 snowball of progress, you are doomed to be swallowed up in something over which you can never hope to have any control.

All change is not good - all change is not inevitable

Please don't take these remarks to indicate that all change is good, or even that all change is inevitable. The prayer of St. Francis (longrepparttar 140703 watchword of AA) asks for;repparttar 140704 courage to changerepparttar 140705 things I can,repparttar 140706 serenity to accept those things I can not change and (most difficult of all)repparttar 140707 wisdom to knowrepparttar 140708 difference. The sky will remain blue, water will remain wet andrepparttar 140709 sun will rise inrepparttar 140710 east. The air we breathe however, will not remain clean, with a sufficiency of oxygen, our water will not continue to give life unless we changerepparttar 140711 way we treat our environment but most of us will never haverepparttar 140712 opportunity to make a major impact. We must change what we can and encourage others to dorepparttar 140713 same.

Of allrepparttar 140714 traits of leadershiprepparttar 140715 ability to produce lasting and meaningful change is so far out in first place that what ever is second doesn't really matter!

Make change your slave, not your master

How do we take control of this "crisis of modernity" and make change our slave rather than our master?

Leo Tolstoy said, "Everyone wants to changerepparttar 140716 world but no one wants to change themselves." The truth is that all change must begin with me. If I can not, will not, do not change - and demonstrate that change to allrepparttar 140717 world, I can not reasonably expect others to follow my advice to change. Ifrepparttar 140718 two are at odds people will follow my example while ignoring my words, no mater how eloquently they be phrased.. Only when thought, word and deed are closely aligned can I truly hope to be followed. Only then can I hope to be a leader.

It starts and ends with "ME"

To beginrepparttar 140719 process of personal change I must examine my self. I must understand what I believe and why, what I want to accomplish and why "The soul is dyedrepparttar 140720 color of its thoughts. Think only on those things that are in line with your principles and can bearrepparttar 140721 light of day. The content of your character is your choice. Day by day, what you do is who you become. Your integrity is your destiny - it isrepparttar 140722 light that guides your way." Heraclitus 535-475BC, Greek Philosopher


One ofrepparttar 140723 greatest obstacles to progress can often be our awareness of past failures. If we tried something a couple of years ago and fell flat on our faces (and especially if we were ridiculed or derided as a result) we tend to be reluctant to rockrepparttar 140724 boat again. When we believe that history will repeat itself, we become paralyzed by fear.

Ten Ways To Improve Your Customer Service

Written by Dan Brown

1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up withrepparttar customer to see if they are satisfied with their purchase.

2. Create a customer focus group. Invite ten to twenty of your most loyal customers to meet regularly. They will give you ideas and input on how to improve your customer service. You could pay them, take them out to dinner or give them free products.

3. Make it easy for your customers to navigate on your web site. Have a "FAQ" page on your Web site to explain anything that might confuse your customers. Ask them to fill out an electronic survey to find out how make your web site more customer friendly.

4. Resolve your customers complaints quickly and successfully. Answer all e-mail and phone calls within an hour. If possible, yourepparttar 140455 owner ofrepparttar 140456 business, personally take care ofrepparttar 140457 problem. This will show your customers you really care about them.

5. Make it easy for your customers to contact you. Offer as many contact methods as possible. Allow customers to contact you by e-mail. Hyperlink your e-mail address so customers won't have to type it. Offer toll free numbers for phone and fax contacts.

6. Make sure employees know and use your customer service policy. Give your employees bonuses or incentives to practice excellent customer service. Tell employees to be flexible with each individual customer, each one has different concerns, needs and wants.

Cont'd on page 2 ==> © 2005
Terms of Use