Many of you are just beginning to learn about
Virtual Assistant (VA) industry. Others have enjoyed
amazing talents of a Virtual Assistant for months or years! Whatever your exposure to
Virtual Assistant industry may be, I’d love
opportunity to share with you some key points to remember when you’re ready to hire you first Virtual Assistant, or make a change from your current VA.Before we continue, a definition is in order. A Virtual Assistant is a home-based entreprenuer who provides a wide variety of services, including but not limited to:
• Administrative • Technical • Creative • Financial
With so many advances in technology –
Web,
Internet, e-mail and instant messaging to name a few --
tasks your VA can perform for you are innumerable.
Presented for your reading pleasure are a few of my tips when hiring your own Virtual Assistant.
Consideration #1: The Face-to-Face Factor
This is by far
biggest hurdle for some folks to overcome. I've interviewed a handful of potential clients who could not understand how I could assist them from my home office. You, dear business owner, must decide if you're able to deal with
fact that your VA works from her home office.
To start, be honest about
type of person you are. If you must have your hands on every sheet of paper, if you must see your assistant's face every day, hiring a VA is probably not a good idea for you.
Nine times out of 10, hiring a VA is a good fit for
typical business owner. If you comprise that 10% of business owners who simply must have an on-site assistant, well, that's just fine. I'd prefer to work with someone who's self-aware about their work style, than someone who's attempting to make a VA-client relationship work, just for
sake of making it work.
Consideration #2: Your Personality Type
If you think personality type doesn't play a role when choosing your VA, you are sorely mistaken my friend!
Example: If you're Power Player Pete, classic Type A personality, working with Suzy Granola is not a good choice for you. Whereas Suzy may be extraordinarily laid back and calm, your on-the-edge and hyper personality may make for uncomfortable work situations.
Remember, your VA doesn't necessarily have to mirror your personality. Instead, your personality and that of your Virtual Assistant should mesh very well.
Keep this in mind during
interview process, asking
VA questions about her personality, how she handles stress, etc. Be honest about who you are and
type of VA you need to be successful.
Consideration #3: The VA's Work Hours
I have one thing to say about my work hours: my West Coast clients sure do love me!
All right folks, it's nuts and bolts time. Your VA's work hours and her availability must match your work hours, especially if your VA is to provide live telephone answering service. You also need to keep in mind
time zone difference, if any, between you and your Virtual Assistant.
Some VAs have set work hours while others, such as myself, are a bit looser with our time. While I do have "standard" hours of 9:00 - 6:00 (Eastern), I also provide "after-hours" support, especially to my West Coast clients. I know some VAs who, when
clock strikes 5, are off
clock -- they don't respond to e-mail messages, telephone calls, etc.