The Art of Giving Great Service

Written by Christopher

Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally allrepparttar time. It's really not difficult to learnrepparttar 141621 art of good service, and if you get it perfect, you will see those rewards.

Let's look at an example of service from my point of view:

I usually buy a sandwich from one place only. I always go there, as I get top services andrepparttar 141622 sandwich is nice. I could go anywhere, but I choose to go to this place.

Price has nothing to do with it. I can get a sandwich cheaper elsewhere, butrepparttar 141623 reason that I don't go elswhere is so simple, and it's scary that so many businesses fail to capitalise on this easy technique. The answer is thatrepparttar 141624 guy knows what my order is I only have to walk in and they prepare my sandwich without asking what I want. I suppose speed of service is part of it - never much waiting in there but it saves me from repeating my order every time I wantrepparttar 141625 same thing.

Small Business Computer Consulting Freeloaders... and How to Avoid Them

Written by Joshua Feinberg

If you’ve been inrepparttar small business computer consulting industry for more than 10 minutes, you’ve probably already encountered a fair amount of freeloaders.

Regardless of whether you call these folks moochers, tightwads, cheapskates, tire-kickers, cherry-pickers, or time vampires, left unchecked these vultures can wreak financial and emotional havoc on virtually any small business computer consulting firm.

In this article, we’ll look at what your small business computer consulting company can do to protect itself against freeloaders and other time and financial leaches.

The Root ofrepparttar 141301 Problem

So where doesrepparttar 141302 problem with freeloaders really originate? And how can you handle prospects that have unrealistic expectations of what professional computer consulting services should cost?

What it boils down to is this: You need to be able to convince prospects that hiring your small business computer consulting firm is an investment (not an expense) in their business.

In other words,repparttar 141303 tangible, concrete, measurable and irrefutable benefits of what your computer consulting firm delivers must far outweigh their out-of-pocket costs.

Think about it... Would you make an investment in your computer consulting company if you didn't see howrepparttar 141304 benefits were greater thanrepparttar 141305 costs?

Back-of-the-Napkin Prediction Tool for Small Business Computer Consulting

Now because you're selling a highly specialized computer consulting service, your sales message and value proposition will be different than your competitor downrepparttar 141306 street.

However, you can dramatically tiprepparttar 141307 scales in your firm’s favor by paying attention to one really universal way to avoidrepparttar 141308 computer consulting moochers.

Simply, look for small business decision makers that are used to paying for other professional B2B (business-to-business) services, such as accounting services, legal services, public relations (PR) services, or marketing consulting.

That means this kind of small business is already used to investing in highly skilled $100+/hour professional services. The notion of having a professional services provider on a retainer arrangement, say $1,000/month or more, is not a foreign concept.

Work Hard or Work Smart?

Remember, it's much, much easier and much more time-effective for you or your sales staff to go after qualified leads and prospects than it is to try to talk an unqualified lead or prospect into needing something thatrepparttar 141309 lead or prospect doesn't perceive to need.

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