So many times marketing and sales people want to get up and start telling about their product, their company and their offering. The inexperienced will to this without regard to customer, his wants or needs. The more experienced and seasoned marketer will do it more in response to a customer.Regardless, this technique is many times, one way, canned and not tailored to a specific customer problem.
Many times a customer has a problem, needs a solution but is fearful of a tele-sell sales approach. What works well is that 1-2 page summary sales sheet that immediately captures customer’s interest, identifies with his problem and suggests a solution.
Understanding your clients/prospects problems is paramount to selling. If there were no problem there would be no need for a solution. No need for a solution and you’re out of business. Understanding pain and restating it in form of “What is not ideal” is part one of summary of information, i.e. stating problem.
For an extreme example, if you are marketing and selling light bulbs, your problem identification part of summary might start out, “Tired of reading in dark?”
Once you have prospect identifying with you immediately, its time to put them at ease and tell that, “There is good news. A solution is available.” Discussing what it would be like if identified problem was solved now generates true interest of prospective client. Using our light bulb example, “Research has shown that retention and entertainment increases significantly when adequate light is available.”
Many times a prospective client understands these first two items of Marketing Summary and feels that obvious is being stated. If this is case, question on their mind, now becomes, “How come I haven’t moved on this problem solving?” For light bulb example, “Many people find they don’t know where to get best light bulbs for their reading enjoyment and do not know what kind to get.” (Excuse extreme example but it really exemplifies summary steps).
What Marketing Summary is doing here is stating obvious but leading client to solution and eventual call to action.