Telephone Technology

Written by Andrew Taub

Today's technology can be very intimidating. Evenrepparttar best technology is only as good as it's implementation. You need a qualified vendor to explain what "new" technologies are and how they can help your business. A good vendor can also help explain what "new" technologies are just "bells and whistles" and don't really help improve your business. Many of these technologies can even pay for themselves!

In New York and New Jersey, Teleco at is one such vendor. Established in 1978, Teleco has over 25 years experience and can give yourepparttar 147670 benefit of 100's of installations, so you don't waste time and money chasing afterrepparttar 147671 wrong solutions.

Here are just some of technologies that exist today.

Remote Administration

Remote administration is one ofrepparttar 147672 most valuable technologies available today. This allows your vendor to make programming changes or do diagnostics remotely, via modem, to your telephone or voice mail system. Most companies today do not have a full time IT staff or even a part time telephone system administration. Remote administration allows your vendor to perform that task for you. In NY and NJ, Teleco at , will do it for FREE if you have a Maintenance Contract with Teleco! Through remote administration, your vendor can reset mailbox passwords, change toll restriction, change ringing, perform normal software upgrades, move extensions, and back up your system's database. This keeps your system running at it's best.

Interactive Voice Response: IVR

IVR allows your callers to get information, such as account balances or store locations, from their touch tone phones.

In simple systems, IVR can be used just to give directions, business hours, a fax number or web site address. This can help alleviates repetitive questions that your receptionist or operator is frequently asked. Simple IVR is a feature of all voice mail systems.

Complex IVR can be used to give more information, for example. At a major NYC transit company, Teleco set up an IVR system to give callers bus route information. Riders can information on schedules, stops, fares and more. Callers can even order a handicapped accessible bus to be at a certain stop at a certain time. This has freedrepparttar 147673 bus dispatchers from answering dozens of calls a day and provides riders with easy 24 hour access torepparttar 147674 needed information.

In another IVR solution, Teleco set up a retail store locator for a major high end clothing designer. Now, potential customers can findrepparttar 147675 retailer nearest them that carriesrepparttar 147676 clothing line they are interested in by entering their zip code. The system tells themrepparttar 147677 nearest 5 locations that they can buyrepparttar 147678 clothing line they want. This IVR system handles hundreds of calls a month from all overrepparttar 147679 country. Now 24 hours a day, in any time zone, potential customers can getrepparttar 147680 information they need find what they want to buy.

Automatic Call Distribution: ACD

ACD, also known as call queuing, places calls on hold until "they are answered inrepparttar 147681 order received." ACD is a very common technology, but it needs to be implemented correctly. Callers can get very frustrated with long waits and lack of information while they are on hold.

Teleco can provide live ACD monitoring and historical reporting, so supervisors can assignrepparttar 147682 right number of people to coverrepparttar 147683 phones atrepparttar 147684 busiest times. ACD can also be programmed to send callers to a back up destination, such asrepparttar 147685 main operator, when they have been on hold too long or if there are too many callers waiting inrepparttar 147686 queue.

As with most complex technologies, it takes expertise to understand and explain all ofrepparttar 147687 options available and to set up a system to work well and to be user friendly.

Teleco's 25 years of experience is crucial in making sure your ACD works as hard as your do.

Speech Recognition

Speech recognition Auto Attendant allows callers to speakrepparttar 147688 name ofrepparttar 147689 person they want rather then pressingrepparttar 147690 number. This can improve call processing and give a very high tech impression of your company. Internal users can also use speech recognition instead of key press for voice mail functions such as delete, forward, save, rewind, replay, etc.

Direct Inward Dial: DID

DID is one of our most popular features. DID has been used by large businesses and institutions for many years, but now is affordable to almost anyone. DID gives your company a block of contiguous numbers (555-1000 to 555-1099). Each number is assigned to a specific telephone, group of phones, ACD group, voice mail box, or fax machine/modem. Each phone can even have more then 1 DID number, so you can give a priority number to your friends and family or to important clients.

This lets callers get right torepparttar 147691 correct person without having to go through an operator or auto attendant and this can greatly improve call processing.

Computer Telephone Integration: CTI

CTI is a new and up and coming group of technologies. Just some features include, caller ID screen pops, recording calls to your PC, dialing from your PC using your contact software such as Outlook or Act, checking your voice mail from your computer, or any computer onrepparttar 147692 internet for that matter. CTI includes some of today's most complicated technologie. Call Teleco today to see what CTI can do for your business!

Multiparty Conferencing

In today's fast paced business world it's not always possible to get everyone together for that important meeting, especially if customers or employees are in far away cities. Most phone systems only support 3 or 4 person conferencing. Teleco's systems can use an optional conference bridge to get 6, 8, or more people together on a conference call; it'srepparttar 147693 next best thing to being there. Andrepparttar 147694 conference bridge amplifies and balances all callers so there is no volume loss associated with old fashion conference calls.

Life of an Escrow

Written by Nef Cortez

Escrow is one ofrepparttar last stages inrepparttar 147669 purchase or sale of a real property. When someone says that they are in escrow, it means that they have either accepted an offer onrepparttar 147670 sale of their property, or their offer to purchase has been accepted. The offer to purchase agreement isrepparttar 147671 instrument that is first signed by all parties before they “go to escrow”.

The life of a typical escrow in basic outline: Escrow instructions are prepared along with other pertinent documents, and signatures are obtained. Title search is ordered, a preliminary title report is received and sent out for review and approval by all parties. Demands for payoff are ordered on existing money liens, and clarification requested on tax liens and other liens. Whilerepparttar 147672 escrow officer is processingrepparttar 147673 file,repparttar 147674 lender forrepparttar 147675 buyer is also processingrepparttar 147676 loan application. Ifrepparttar 147677 buyer is assumingrepparttar 147678 existing loan,repparttar 147679 escrow officer requests a beneficiary statement , forwards to buyer for review and approval, and requests loan documents for transfer or forrepparttar 147680 new loan.

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