A successful online business isn't built overnight; but is
result of many late nights. If anyone says that they can teach you to make a substantial amount of money without hard work, realize they are talking through "a hole in
head and are out of their trees".After four and a half years doing it, here are my TEN COMMANDMENTS setting out how to conduct business online (in spite of
recent demise of so many "high-profile dot-bombs"- ready availability to large amounts of capital, I believe, can be a big disadvantage to
small/home business cyberentrepreneur):
1. Understand that technology should help you achieve your business and personal goals. It is merely a tool to move you forward with your vision: a "means to an end" to HELP and enable you, rather than being an end in itself, (or perhaps even be a disabler to "untechnos" like me). So make modern technology work to it's highest potential for you and your business. Spend time learning about various computer programmes and applications (hard though it may be for
'technically challenged'). Then "use it repeatedly , so you don't lose it!" Accept that
vast majority of www. users are not "technofreaks" (like my "geek associate", Bill) and have great difficulty learning new computer procedures. Well, I certainly do (just ask Bill)!. However, by making a conscious effort and with discipline and effort
habit ingrained makes it easier and easier, as your confidence grows in leaps and bounds.
2. Don't take
competition for granted...and don't "knock" them. Never ever! Yes, even you "slick" Americans and we "rural little colonial hicks from on
other side of
world". Accept that no business can be
best in every facet. The convergence of computer, media, entertainment and communications means
underlying structures of
computer world will change rapidly and soon... or so my "technogeek" associate, Bill (not Gates) says. The TV/computer/music center is not far away, I hear.
The net is a world wide market-place, so don't be too xenophobic (now that's a really big word, that I tried very hard to bring in). I think many Americans (and New Zealanders too) think that theirs is
only country on earth in which to trade and is
centre of
world... and we're nearly falling off
bottom near Antarctica!
However, we can all compete fairly ("fairly") against
competition by transcending international boundaries on a "global level playing field" - whereby even
"little guys" can take on
big corporations around
world (except for their massive marketing budgets, of course!) . It may mean adjusting your marketing efforts to take into account some cultural differences (like my rather 'weird' sense of humour, or different spelling - although it's
same English language). Here in "Sleepy Hollow" (with one of
highest unemployment rates in
country) in little provincial New Zealand near
bottom of
world, we sell our various products around
globe in response to customer needs.
3. Consolidate your business by focusing on what you do best. Don't try to be "all things" to your customer, nor try to offer too many products. Concentrate on perfecting and marketing your "best sellers" in your CORE business activities. That is
area which produces
most profitable results for your organization. (remember
"80-20 rule" - 20% of your activities produces 80% of your results/profit and vice versa!). For us it's creative writing courses.
Now for one rather more philosophical...
4. Honour your parents, your teachers and your communities and especially your family. Family is most precious of all and strong and stable family units make for a strong and stable country. Parenting, I believe is
most noble occupation of all - and parents want their children to be safe on line, so supervise them closely. Teach them responsibility in internet usage... so they don't push your telephone bill sky high (as my dear boys do - but then that's
price of having and educating children - a tax on sex!). Teach your children well (as Crosby, Stills, Nash ... and Young used to sing so melodiously) and wisely. Let them learn that
net is a great EDUCATION tool for
present and
future and they could be learning "practical skills on
job" and preparing for a future technological career.
5. Do not send spam (sending masses of unsolicited e-mail) - under any circumstances. You are likely to be cut off by your server. I find it rather irritating receiving spam and simply delete all unsolicited e-mail selling products and services... and wouldn't you do likewise, because it just clutters up your mailbox?
6. Do not launch your product before
market is ready for it. Test
market first by doing a survey. Ask yourself: Is there a NEED for your particular product? In what way is it distinctive (and superior) to
competition (world-wide, remember!)? Have all your systems in place to market it... then always remember, all products have a definite life cycle...and some are relatively short.
7. Take
business of internet marketing seriously. The world online population is exploding daily and exponentially (big word, eh...but what does it mean?). I'm not sure how many people are online world-wide, but think it may be in
order of 150-200 million at present and increasing daily. In addition, I "guess" there are a similar number of web sites (and many more pages) "up there in cyberspace". So
competition is "pretty stiff"! As
"cyber-revolution" gathers momentum, imagine if everyone is online one day? Impossible perhaps, but who knows! What will that do for your business and you? An unlimited target market for your PRODUCTS , if you are still going strong by then. VERY EXCITING!
8. Have an effective web presence. Your site should explain immediately what
visitor will get for their time online. If it is not clear WHY they should stay, they'll leave before they try to find out. Therefore make your site as interesting and informative as you can. I've seen many sites, where I don't know
webmaster's objective, their purpose. Are they purely for information, or trying to sell something? Make sure your site loads quickly, because people soon get tired of waiting in today's fast /instant (coffee) world.
9. Always remember MARKETING YOUR PRODUCT EFFECTIVELY is
key to
success of your business. If you don't get adequate results, you'll soon be out of business... as recurring bills in
post-box without income to pay them soon take all
fun out of your venture into "cyber" self-employment.