Hardly a day goes by that I don't get an email from someone saying:"Michael, I just don't know what to do. We are not getting sales, nobody is signing up, we are not making any money. What is going wrong?"
They start thinking about search engines, more marketing and expensive advertising. When what they SHOULD be doing is taking a step back and saying;
"Why aren't
people who are already finding my website doing what it is I want them to do?"
If you can get to
bottom of that problem you might not even need to get more people to your website. If you can convert a high percentage of
visitors that are already finding you into sales you won't need to devote as much time and money to marketing your site in
first place. So let's talk about some quickfire ways you can improve your conversion rate.
**This Visitor Will Self-Destruct in 5 Seconds..
You have probably heard a lot of figures and
average seems to be about 4 - 5 seconds:
time you have from when somebody lands on your home page to actually convince them to remain on your site.
You don't have long - after
5 seconds if people don't see what they want to see they will disappear - forever. What happens is when I come to your site - I am looking to get a series of questions I have in my mind answered as quickly as possible.
For example, I want to know;
- Why you are different to your competitors, maybe where you ship to, how many products do you have on your site? - What sets you apart from everyone else in your region or in your industry? - What do your customers say about you? - Do you have any testimonials? - Do you have any press coverage? - Do you have any accreditations? - What makes your product so special? - What do you actually provide on this website?
I want to know all of these things in about five or six seconds.
Now it is not easy, nobody is saying that it is easy, but you do need to get over these benefits as soon as you can on your homepage. One of
ways you can start to do this is to actually bullet points of information.
**Be Ruthless With The Pages on Your Website
Take a look at your web site and pare down everything that you think is not essential. Try to take a step back, put yourself in
shoes of
customer, look at your website and look at every element and say;
"If I removed that - would my web site be any worse?"
As a customer would that make
experience any worse, would that give
customer less information?
It is quite a scary thing to do. I have been down this road myself. When you start to do this it turns around your whole perspective on what your website is actually trying to do. I have landed on some websites, as I'm sure you have, that have
opening line;
"Welcome to our home page. Welcome to ABC Ltd. We were formed in 1973 and we have 50 staff. Our core services are.."