Strategies For Building Client Retention

Written by Bea Fields


Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. It today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by usingrepparttar power of customer follow-up and attention to good service. These ten tips will help you in turning your existing customers into walking billboards for your business.

1. Spend thirty minutes each day talking with two existing clients. Ask them what they want, what they need, and what they like/don't like. Implementrepparttar 121111 ideas that work for you.

2. Invite your champion clients to serve on your Board of Directors. Your clients will add wisdom and will know that you value their judgment.

3. Post newspaper/magazine articles about your clients' achievements in your establishment. People love to be acknowledged for their wins. A classic picture frame will add an elegant touch.

4. Invite clients/customers to test a new product or service before you offer it torepparttar 121112 public. Your customers will have insight about whatrepparttar 121113 public wants. This will save you energy and will sendrepparttar 121114 message to your client that they arerepparttar 121115 first to experience something new.

Generating Publicity For Your Business: Knowing Your "Media Market" Is Critical.

Written by Todd Brabender-Spread The News PR, Inc.


When starting a successful business venture or launching a new product, most entrepreneurs or business owners conduct some type of marketing research to determinerepparttar extent of their prospective customer base. And when gettingrepparttar 121110 word out to that customer base, many entrepreneurs may turn torepparttar 121111 media to help generate a buzz for them. However, as detailed as their marketing research might have been, very few business owners are as meticulous at determining their proper “media market” – that is, all those media outlets whose editorial profiles are a match to a product/business profile and would be appropriate for generating media exposure and publicity.

One of my favorite things to do is educate my clients about their “media market.” Consider this, in North America there are more than 75,000 media outlets and almost one million reporters, editors & producers inrepparttar 121112 entire media market. However, only a small percentage of those may be appropriate and applicable to your business/product. But which ones? Unfortunately, too many well-intentioned entrepreneurs are either uninformed or misinformed regarding what it takes to attract media attention for their business. I recently surveyed 100 business owners and entrepreneurs who contacted my business about a publicity/media exposure campaign. Here’s what I found:

11% - “Are Admittedly Media Market Clueless” 19% - “Have Unrealistic Media Market Perceptions” 29% - “Think Local & Large Media Are The ONLY Media” 41% - “Have A Good Grasp On Their Potential Media Market And Its Benefits”

Here arerepparttar 121113 descriptions of these categories andrepparttar 121114 lessons I try to teach those who fall into each category:

11% - “Are Admittedly Media Market Clueless” These arerepparttar 121115 business owners who know their product and market inside and out, BUT they have never thought about launching a publicity/media exposure campaign before now. They know very little about their potential media market or how to generate publicity therein.

The Lesson: For these types of business owners I recommend asking for help from a smaller PR agency or publicity specialist who is willing to “hand hold” to getrepparttar 121116 client educated. Research to find one who doesn’t mind spendingrepparttar 121117 time to educate you about what should be included in your specific media market andrepparttar 121118 pitch. Make surerepparttar 121119 agency or publicist understandsrepparttar 121120 product/business as well as you do and can in turn educate you about your media market – one that will be able to benefit your business for years to come.

19% - “Have Unrealistic Media Perceptions” These arerepparttar 121121 business owners who are CONVINCED that EVERY newspaper, consumer interest magazine and TV show will run a feature on their new products when they launch a publicity campaign.

The Lesson: No product or business, no matter how big or great can be assured media coverage in every outlet in a media market. But you can get coverage in a good number of them givenrepparttar 121122 right media tending. Every media pitch will be weighed againstrepparttar 121123 media outlet’s editorial lead-time, its available editorial space, and availability of an editorial staff member to cover your pitch. It is totally up torepparttar 121124 discretion of each media outlet as to whether your pitch makes it torepparttar 121125 pages or on air. It can be an uphill battle if you targetrepparttar 121126 wrong media withrepparttar 121127 wrong message. But you can greatly increaserepparttar 121128 chances generating those media placements with a little expertise and media market know-how.

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