That's prompted me to reflect again on communication management process by which we transform communication ideas into operational activities.

For me, communication management process has four phases: conception (strategy); development (tactics); operations (execution); and review (evaluation).

Coming out of conception or strategy phase, I think it's essential to have strategic clarity, which means a clear, focused objective (or objectives) that serves our ends, ends of our audience, and allows for effective development and operations.

For example when I first started publishing newsletters, I didn't look or ask for strategic clarity from my clients. The result? Newsletters that faltered, sputtered, and eventually lapsed. Clients had wanted newsletters because they thought a newsletter would be a good idea. Communication is good, right? But, communication without a well-considered purpose is largely ineffective.

Other clients, though, did know what they wanted, both for themselves and for their readers. They turned out to be good clients with lots of staying power. And they had staying power because they clearly knew why they were communicating, and had some sense of results, even if those results couldn't be measured.

First of all we need to get some terms stated. I have been in business for just over two years and there is still some confusion over topic.

Mail forwarding: is a service that allows you to have your mail sent to a "mailbox" and then they will forward it off to your location. This mail is generally sent in bulk to recipient and is very useful if you travel, or don't have a permanent address.

Mail Redirection: is when you have mail sent direct to a mailbox and then it is "remailed" to another location. This is mainly used by organisations or individuals who wish to keep their physical address a secret.

Remailing: is as simple as receiving a letter, re-stamping and addressing letter then posting it again. This is pretty much what happens when mail is forwarded or redirected.

Mail Drop: is defined as "an address or place at which a nonresident person receives mail, often of a secret nature" (2005) Dictionary.com

So why are there so many names for same services? It is pretty simple to understand why there are so many names and that is because vendors that offer these services are trying to obtain as many hits through search engines as possible, they use phrases such as "forwarding" "redirection" etc. In doing this they can confuse customer and they will not have a clear understanding of services that are available.