For a brief time, I tried to sell life insurance. And,
operative word was 'tried' I can assure you. Although I thought I did a good job on
presentations and scripts provided by trainers, I did not make a single sale. On
other hand,
veteran who trained me didn’t spend much time with presentations or scripts. He simply told stories about clients who spared their loved ones great pain by getting proper coverage. Just as importantly, he talked about
troubles suffered by people who did not have coverage. And, he sold a lot.
Which takes us to
subject of purpose-driven story telling. I've bumped up against
idea of it as a strategic communication skill several times recently, so maybe it's time to discuss it here.
For starters, let's distinguish between stories by talkers who believe
world wants to know what they think about everything under
sun, and stories told with
express purpose of advancing an objective. Let's call
latter 'strategic stories' (and you know what we call
other kind).
You can use strategic stories to help your cause or project by figuring out, in advance, what you'll say and why you'll say it. In other words, before you make your speech or presentation, identify
stories you'll use, and know why you'll use them.
Leaders frequently use stories to add emotion to their communication. Adding emotion allows listeners to buy in with their hearts, as well as accept with their minds. One specific type of emotional charging evokes shared values or memories. For example, "I know you'll keep providing great customer service because you all did such a great job when
product recall was announced. Do you remember how
calls started coming in right after
first announcement?"