Here are a few useful tips to get you going:

Tip 1 - Don’t talk about yourself until prompted to by other person. People who talk about themselves too much often come across as being boring and conceited.

Tip 2 - Introduce yourself properly early on. You make a good first impression and avoid embarrassment of having to ask later, or having to introduce your new friend to someone else not knowing their name.

Tip 3 - Use their name often. People respond well to sound of their own name. It also shows that you are listening to them and that you value their company and opinion.

Tip 4 - Ask open-ended questions. “What is your name?” or “ What is time?” are questions that require a specific and generally short answer. An open-ended question is one that does not require a specific answer, and prompts other person to continue or to tell you more. “In what way…” or “Why do you say…” and “When you said… did you mean…“ are examples. Open ended questions often use words like why or how, and not who, where or when.

That's like beginning of coaching, too.

ARDUOUS WORK

This is when client starts working on getting rid of tolerations. These are things we put up with that need to go -- a messy car, torn wallpaper, a negative 'friend,' a bad job, an impossible marriage.

It's typical to have a year's worth of work. It looks awesome at first, but just getting first things off list gives a lot of momentum.

HARD GROUND

This is getting rid of obstacles. Sometimes they're self-imposed, like pessimism, or low self-esteem. Or maybe inability to generate options, or financial obstacles.