Solving Common Problems with Web Hosting Companies
by Robin Nobles
For those of you with Web sites, you probably know what a “host” is. It’s a company that provides a location, or address, on Internet where your Web site resides.
In other words, just like a physical business needs an address, so does a Web site. You can’t have a Web site and just “stick it up” on Web. Unless you want to set up your own server, you have to go through a hosting company who gives you that address, including server space and bandwidth, that enables search engines and visitors to find your site.
Let’s look at some common problems we often have with hosting companies:
* You can never find an actual person to talk to! They may have a 24-hour customer service line open, but you can never get through to a real person.
* Hosting companies often think that “lowest price” will always get sale, but they fail to realize that what people really want is excellent customer service, servers that are up almost 100% of time, and a variety of services that come with hosting package.
* Many hosting companies don’t provide any other functionality other than Web site hosting. They don’t provide a “control panel” full of goodies such as PGP secure e-mail, shopping carts, log analysis, database creation, etc.
* Guess what? Technical support people often don’t make best “customer support” people. They may be technical gurus, but their main interest lies in their high tech servers and other functionality, rather than solving simple problems of their customers.
* In other words, weak customer service is a major problem with majority of hosting companies these days.