So You're Afraid of the Big, Bad Internet Seller?

Written by Laura Thykeson


So, you are afraid ofrepparttar big, bad, scary internet seller.............May I ask "Why?". Most ofrepparttar 127071 people that I have talked to about this problem say that they are afraid of being scammed, identity theft, getting thier bank accounts drained, rampant charges on their credit cards, etc. Well, all of you who are so scared ofrepparttar 127072 internet seller are alsorepparttar 127073 same group that think nothing of giving a waiter or waitress your credit card to carry up torepparttar 127074 front in that fancy leather folder to charge your meal in that restaurant! Who is to say thatrepparttar 127075 person you just gave your card to is honest? Ever thought about that? Hmmm... Kinda makes you stop and think doesn't it?

That person who just carried off your card could easily copy down allrepparttar 127076 information they needed to have to use your credit card for as long as they could get by with it. Think of allrepparttar 127077 times you use your card, handing it to people without thinking, but when it comes torepparttar 127078 internet, you are terrified to purchase a $9.99 item. When you think about it in these terms it doesn't make much sense, does it?

Think of it this way-why should you balk at putting your information intorepparttar 127079 appropriate fields on an internet web site to purchase something, when you are handing your card, with no second thoughts, to someone you don't know and will probably never see again? Is is because you can SEE them face to face? Well, does that make them any more honest? No. Does that make your information any more safe? No. Did you know that when that person takes your card, they basically performrepparttar 127080 same actions with it that an internet seller would do. They transmit your information over either a telephone or computer line, get an authorization, and bring your card back to you. At least with an internet sale, your card never leaves your possession, and you don't runrepparttar 127081 risk of leaving it behind in some shop or restaurant that you can't remember later when you are looking for your card!

You probably never thought of it like that, now did you? Kind of makes you stop and think, doesn't it? Don't mistrust dealers onrepparttar 127082 internet just because you can't see them and you are afraid ofrepparttar 127083 technology ofrepparttar 127084 web. I have been an online seller and buyer for years now, and have NEVER had a problem! Not even once. I have found that most people are honest, and internet marketing is a great way for a stay at home Mom, or a disabled person to make a living and not have to be a burden onrepparttar 127085 welfare system, or live in poverty, or just pay those extra bills that always crop up. We are just like every other business person out there that IS honest. We are just trying to get by. If we cheat or scam someone, we are out of business. If we had enough money inrepparttar 127086 first place, we wouldn't be doing this! We are more dependent on our clients than our clients are on us, so it is in our best interest to be honest, ethical, professional and giverepparttar 127087 best customer service that we possibly can. We won't do ourselves much good by scamming people and getting put out of business, now would we? Plus, it is no easy feat to build an internet website! I personally spend 10-14 hours a day working. Why spend that much time, get situated with a reputable web mall, etc., only to self-destruct? We are liable torepparttar 127088 same lawsuits, criminal charges, etc. that a "brick and mortar" business is liable to, should one of us decide to rip someone off. Therefore,repparttar 127089 vast majority of us are not going to spend all that time, just to get thrown in prison for identity theft. Makes a little more sense now, doesn't it.

Resistance - How to Handle It

Written by Alan Fairweather


Do you ever meet with resistance from other people - I bet you do! It might be a customer, a colleague, a member of your team or even someone in your personal life. Dealing with resistance or objections is one ofrepparttar biggest challenges faced by business people; so let's consider why we get resistance and how we can handle it. I'm going to talk about customer contacts butrepparttar 127070 same rules apply whether it's a colleague or even someone in your personal life.

Well there's good news and bad news - firstrepparttar 127071 good news. When someone says - "You're too expensive" or "We already deal with someone else," or "I don't agree with you"- then they may not be tellingrepparttar 127072 truth. The bad news is - most of them won't buy what you're selling anyway, but don't cut your wrists just yet because - there's more good news. If you can find out exactly what your potential customer means when they say - "No" then you have a much better chance of improving your success rate, getting more sales and more agreement. What we need to realise is that, there is no smart answer to a customer's objection. Sales people are always looking forrepparttar 127073 "things to say" that'll deal with an objection. How can you possibly have an answer ifrepparttar 127074 customer isn't tellingrepparttar 127075 truth isrepparttar 127076 first place? Many sales people believerepparttar 127077 customer when they say - "You're too expensive". They then start offering discounts or walk away fromrepparttar 127078 sale, complaining that their product or service isn't competitive enough. So why do customers say "No"? Well I don't want you to burst into tears butrepparttar 127079 First and most important reason is that - they may not like you! That doesn't mean that they dislike you, it just means that they don't know you and they haven't built any trust or built a relationship with you. So firstly - get them to like you, sell yourself, be trustworthy, be a great listener, smile, be friendly. The Second reason could be that they haven't understood whatrepparttar 127080 heck you're talking about. Maybe you haven't spoken clearly enough or you've used too many technical terms or jargon. This can make you seem like a real "smarty pants" so, that takes us back to our First reason. The answer should be simple enough, use languagerepparttar 127081 other person can understand and keep checking by asking questions. The Third reason may be thatrepparttar 127082 customer wasn't listening. They might have been distracted by something or somebody - your big blue eyes orrepparttar 127083 fact that they're tired, hot and need a comfort break. The trick is to keep checking when you're making you're sale or dealing with someone else - "Did you understand that last bit, Mr Customer or did I make it confusing?" Fourthly, they may not berepparttar 127084 right person. The person you're speaking with may be telling you - "We have another supplier" - however they may not berepparttar 127085 decision maker. To make sure you're speaking torepparttar 127086 right person, be brave and askrepparttar 127087 question - "Is it you who'll makerepparttar 127088 final decision or do I need to speak to someone else?" The Fifth reason could be that they don't like change. Sometimes our potential customers like to stay in their comfort zone and they don't want some salesperson telling them they have to change their way of doing things or their supplier. Even although they could possibly save money or make their life easier; people are generally reluctant to change.

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