Small Business Q & A: Business Lessons Learned At The Mall

Written by Tim Knox


Normally in this column I dispense highly-intelligent small business advice in response to thought-provoking questions submitted by future and fellow entrepreneurs. This week, however, I have a couple of questions for myself, one of which makes me wonder how truly intelligent I really am.

Q: Dear Me, I recently took my teenage daughter shopping atrepparttar mall. The experience raised two questions. (1) What business lessons might be learned from such a foray into teen commerce; and (2) Whatrepparttar 104821 heck was I thinking? -- Sincerely, Me

A: Dear Me, great questions! Let me answer them in reverse order sincerepparttar 104822 second question is probablyrepparttar 104823 one causing yourepparttar 104824 most concern.

What was I thinking? Onlyrepparttar 104825 good Lord knows. I vaguely recall complaining that my fifteen-year-old daughter, who we'll call "Chelsea" (because that's her name), didn't spend enough time with her dear old dad anymore. It's a complaint that every dad of a teenage girl formerly known as "my baby" has made at one time or another. I also recall my insightful wife telling me that if I wanted to spend time with Chelsea now that she was a teenager I would have to do it in her element, which happens to be any large structure withrepparttar 104826 word "Mall" onrepparttar 104827 side. A fitting analogy would be that if you want to spend time with a moody tiger you have to go intorepparttar 104828 jungle to do it.

No offense to my mall merchant brothers and sisters, but a trip into repparttar 104829 deepest jungle is more appealing to me than a trip torepparttar 104830 mall. I get no joy out of trudging from store to store, attempting to communicate with salespeople from other planets, browsing discount racks of last season's dollar merchandise and peering into windows at mannequins that seem to be in some sort of inanimate pain (why can't they make a happy mannequin?).

Bottom line: I'm a guy. It is programmed deep within my genetic code to hold such things in high disregard. But so strong is my love for my daughter that I pushed my true feelings aside and off we went torepparttar 104831 mall last Saturday morning. I called it, "Driving repparttar 104832 green mile…"

I was perfectly fine walking through Sears (a real man's store). I held my own when we cruised through Spencer's Gifts (I foundrepparttar 104833 Ozzy Osborne bobble-head doll to be quite life-like). But when we walked into one of those stores that specialize in clothing and accessories forrepparttar 104834 younger generation my psyche all but shutdown. Within minutes I found myself standing atrepparttar 104835 back ofrepparttar 104836 store holding my daughter's purse while she tried on small swatches of material thatrepparttar 104837 store was trying to pass off as clothing. It was there, standing amongrepparttar 104838 mopey mannequins and teeny-tiny underwear and designer nose rings, that I realized I was witnessing good old American commerce at work.

This leads us back torepparttar 104839 first question: are there business lessons to be learned from a trip torepparttar 104840 mall? Asrepparttar 104841 young folks would say, "Dude, definitely!"

The following observations can be applied to most businesses, not just to retailers that cater to Generation Why.

Know Thy Customer Well Not just from a demographic standpoint, but up close and personal. Even from my limited vantage point behindrepparttar 104842 rack of neon tube tops it was easy to identifyrepparttar 104843 store's typical customer: young, hip females; ages mid-teens to mid-twenties. They wandered through in groups of twos and threes. I suppose that going torepparttar 104844 restroom in public and shopping arerepparttar 104845 two things females must do in groups. It makes perfect sense when you realize that for teenage girls (and many grown women, I'm told) shopping is a social activity, an excursion to be taken with friends. The smart retailers know this and design their stores to be as much a social hot spot as a retail establishment. Fromrepparttar 104846 hip/cool music blaring fromrepparttar 104847 overhead speakers torepparttar 104848 hip/cool young sales dudes torepparttar 104849 hip/cool posters onrepparttar 104850 walls torepparttar 104851 hip/cool selection of merchandise, this store was a teenage girl's retail heaven on earth.

Small Business Q & A: There Are No Dumb Business Questions, Not!

Written by Tim Knox


Q: I'm curious. What isrepparttar dumbest business question you've ever been asked? -- Norris W.

A: Shame on you, Norris. There is no such thing as a dumb business question. OK, that's not exactly true. There are dumb business questions and I do get quite a few of them. Not through this column, of course. People intelligent enough to actually use a computer and surfrepparttar 104820 World Wide Web would never submit dumb questions now, would they. OK, that's a lie, too. I've gotten a few head-scratchers in response to this column. You know who you are, but don't worry, your secret is safe with me.

I have a confession to make. Writing an advice column, whether it be advice for love or money or business, is often hard to do with a straight face. Occasionally a question comes overrepparttar 104821 digital transom that just makes me go, "Huh?"

It's kind of like trying to stifle a giggle when Grandma breaks wind at Sunday dinner. Some things are just better left ignored.

Of course it's hard to blame a dumb business question onrepparttar 104822 dog.

I've been writing advice columns for a long time. Most ofrepparttar 104823 requests for advice I receive are sincere and intelligent, and as a (usually) sincere and (somewhat) intelligent columnist, I feel obligated to dispenserepparttar 104824 best advice I can forrepparttar 104825 betterment ofrepparttar 104826 person who askedrepparttar 104827 question.

However, once in a while a real stinker hitsrepparttar 104828 old email box and it takes everything I've got to resist shooting back an answer that is worthy ofrepparttar 104829 question asked.

In other words, when I get a dumb question, my gut reaction is to respond with an answer of equal intelligence, orrepparttar 104830 lack thereof. Something subtle, like, "Forget business, my friend. The best thing you can do for mankind is to go find a pair of sharp scissors and run… really fast…"

Stupid is as stupid does, Forrest. Greater words of wisdom have rarely been offered before or since.

Then I remember that as an advice columnist I have a duty to my reader, my editor, my publisher, and above all, to my family, who enjoys eating on a regular basis. There aren't too many openings for smart aleck writers anymore (darn that Dave Berry), so I bite my tongue and respond torepparttar 104831 question as intelligently as I can. That usually involves requesting more information fromrepparttar 104832 reader so I can offer an informed answer. It's not as satisfying as firing off a sarcastic retort, but it is much better onrepparttar 104833 old bank account.

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