Sitellite 4.2 Content Management System – A Review

Written by Simian Systems

Ever since January 2001, web services company Simian Systems Inc ( has marketed their own brand of custom developed content management solutions called Sitellite. Now, Simian Systems unleashesrepparttar much anticipated 4.2 version of their Content management suite of software calledrepparttar 145640 Sitellite 4.2 Content Management System (

In case you have been living in a box somewhere, Sitellite is a powerful and popular content management system solution and application development framework built in PHP and usesrepparttar 145641 Apache web server to operate. The typical database back-end is MySQL, althoughrepparttar 145642 Enterprise Edition of Sitellite gives system administrators other options when connecting their DB up with Sitellite, including Oracle™, Microsoft SQL™, and other open source databases such as PostgreSQL.

Sitellite 4.2 has an intuitive user interface, usingrepparttar 145643 revolutionary XED 2 WYSIWYG (what-you-see-is-what-you-get) page editor. After logging in to your website, XED 2 (pronounced Zed) allows website writers to edit allrepparttar 145644 images, pictures, graphics and text on their website and even allows copy and pasting text from their favourite word processor from an easy to use web interface. XED keeps a record of all of your changes and allows you to go back previous versions at any time, and also includes a 25 level undo/redo per web editing session. Sitellite 4.2 Professional and Enterprise editions also offers web novicesrepparttar 145645 freedom to add new navigation atrepparttar 145646 click of a button, add tracking metrics, polls, discussion forums, Blogs, event calendars, manage email-based marketing campaigns, slideshows, and automaterepparttar 145647 publishing of your changes at a future time and date. Sitellite 4.2 is easy to use and any manager or admin assistant can edit their own website withoutrepparttar 145648 need to call for tech support.

How is all this possible? The Sitellite Application Framework (or SAF) isrepparttar 145649 engine behindrepparttar 145650 new technology. The SAF allows web developers to add any functionality into Sitellite using over a hundred well documented, standards compliant programming libraries. These PHP classes make uprepparttar 145651 core of Sitellite itself and provide reusable, generic components for building any type of web application.

Also new in Sitellite 4.2 is an advanced revision control system called Rex to replacerepparttar 145652 previous versioning system. Rex offers far more in terms of functionality and flexibility than most versioning systems. Some ofrepparttar 145653 key new features in Rex include: drivers for separate revision stores and drivers for separate collection sources. A source isrepparttar 145654 location and format ofrepparttar 145655 data that you want to keep versions of changes to. Rex allows you to attach revision control to any data source, provided a driver exists, without requiring any changes at all torepparttar 145656 data source ofrepparttar 145657 collection. So if you want to manage a remote FTP server's contents throughrepparttar 145658 Sitellite Control Panel, including a complete revision history for each file, all you need to do is writerepparttar 145659 driver. This opens a world of possibilities not so readily available in other revision control systems.

No Customer Left Behind

Written by Jim Edwards

As more companies makerepparttar jump to cyberspace every week and billions of dollars flow acrossrepparttar 145407 Internet, nobody can deny that ecommerce plays a significant roll in business today.

However, asrepparttar 145408 aisles of your local online shopping site get more crowded,repparttar 145409 tendency for customer service issues and contact to fall throughrepparttar 145410 cracks increases dramatically.

The main problem for any site revolves aroundrepparttar 145411 fact that email as a means of communication has become unreliable overrepparttar 145412 last couple of years.

Spam (unsolicited commercial email) lies atrepparttar 145413 heart ofrepparttar 145414 problem since it clogsrepparttar 145415 email boxes of bothrepparttar 145416 company andrepparttar 145417 customer.

In an attempt to stemrepparttar 145418 tide of spam, email gets filtered, lost, or deleted on both sides, often leading to hard feelings as customers think their emails have been ignored when actually they've never been received.

As a result, many companies, large and small, have started using "help desk" software to manage their customer communication.

Gone arerepparttar 145419 days of just emailing for support and getting a simple reply back from a live human being onrepparttar 145420 other end.

Spam makes it impossible for a company of any size to operate with email-only support.

A help desk makes it possible not only to maintain a "chain" of communication, but also avoids messages disappearing into cyberspace.

Help desk solutions runrepparttar 145421 range from free to several thousands of dollars for a custom program.

Two very workable and reasonably priced solutions are and

(You can also do a search in Google for "free help desk software" if you don't want to spend any money.)

Both offerrepparttar 145422 choice of installingrepparttar 145423 software on your own server, or paying a monthly fee to get a copy ofrepparttar 145424 software installed and maintained onrepparttar 145425 provider's server.

Which option you choose depends on your level of technical ability, level of customization needed, and how much support you'll need over time.

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