You are located in center of universe as you believe it to be. And this is exactly where you should be. But there are limitations as to what you can see from this position. Limitation often difficult to overcome. From a business point of view, such a position makes it difficult to see others as they really are. For example, it may be nearly impossible for you to view your site and sales presentations as your potential customers see them. Yet you must be able to slip on your visitor's "shoes," and wander about your site, seeing it as they do.
Failing to do so on a regular basis severely limits profit potential. Many ignore this introspective evaluation because they are unable to be truly objective. And it is hard to do. But we can all improve our skills in this area. We can all achieve a greater degree of objectivity about our site and business. One approach lies in learning more about people in general.
Look At Reality Eye-To-Eye
In business, it never matters what you think or feel. The only thing that does matter, is your visitor's view of things. You undoubtedly know this is so. But have you thought this through right to end of it? If not, you may be overlooking powerful implications.
Many doing business online have little or only a superficial knowledge of people. And they go no further. Unless you have a solid understanding of people, -- their hopes, their dreams, their fears, everything about them -- you are limiting your potential for success.
Try This
Next time you visit a small business site that is new to you, kind of kick back for a few moments, and look it over. Think about what you know of people as you examine site. You may find little indication writer thought much about people at all.
Many small businesses are struggling for lack of awareness of who their visitors really are. And some are headed for disaster because of this lack.
How Big Business Operates
Larger "successful" companies frequently make same blunder, but in a different way. They know percentage of visitors who buy. They know percentage of those who return to buy again. They know what percentage buys their most profitable products. And they may target this group. Such companies are settling for far less success than is available.
They talk frequently of motivation and behavior. They often hold weekend seminars to study such points. But in fact, their entire business is driven by sales data, not people. At bottom, they know very little about people. And could care less.
Learning About People
Most assume they know more than enough about people to be able to do business with them. But if you are one who seeks to be honest with yourself, a hard look may reveal how little you actually do know.
The two characteristics of people that matter most are motivation and behavior. To break this down further, you want to know as much as possible about what people do, why they do it, how they do it, and so forth.