All professional practices have
perennial problem of how to attract new clients. The comfortable days that some of us once knew have long since gone and competition is now
order of
day. Professionals who have not been trained in marketing must feel their way towards a solution which will bring them new clients.Many professionals opt for seminars as a way of obtaining new business. The traditional method is to organise a number of short breakfast or after work seminars. The seminar is advertised locally and a nominal price charged because we have all learnt that people who do not pay, often do not attend. A few staff will talk on topics we believe potential clients will find interesting then there will be food and a chance to network. We all tell ourselves that this system must work otherwise our competitors would not keep doing it.
The problem with this model of course is that we are not fooling anyone, with
possible exception of ourselves. Everyone knows
reason for
seminar and only attends because they happen to be interested in that specific topic. The other problem is that not one firm in a hundred has an effective system for following up on
people who attend
seminar.
It is time to re-think
model. Seminars can be a very valuable marketing tool if they are used correctly. The seminar should be used both to provide existing clients with something of value and to attract potential new clients in a low cost way. This can be achieved with
following approach:
First begin by understanding that your most important clients are
ones that you already have, not
ones that you hope to acquire next week.
Secondly understand that your best source of new clients is existing clients. I am assuming of course that you are providing your existing clients with a good service.
Thirdly realise that it is a lot easier to prevent existing clients leaving your firm than it is to attract new clients to try your service.
Begin by listing all of your clients in descending order of importance, probably ranked by fees or turnover. Now divide your clients into four categories, Platinum, Gold, Silver and Bronze. When you look at your own list of clients it will probably be obvious where to draw
dividing lines.