Perhaps
most revered of all marketing books is "Scientific Advertising" by Claude C. Hopkins. And why not? It's been dampening enthusiasm, mauling budgets and scuttling good ideas for nearly a century."Sacrilege!" I hear you cry. "'Scientific Advertising' is
bible of modern advertising! Claude C. Hopkins is
founding father of modern marketing!"
Yeah, yeah, yeah...
The main point of
book "Scientific Advertising" is that in advertising, Testing Is Good, which raises an important question:
Is testing good?
Interestingly, no.
More accurately, no.
Well, okay, yes.
But not really.
Out in
real world, and here in cyberspace as well, testing is a dream that quickly plummets into night terrors. By conservative estimates, 80% of (costly) advertising tests yield no usable or useful information whatsoever.
Typically, frustrated bosses first stumble on Claude's book and wave it around like a talisman to ward off artsy and unquantifiable marketing voodoo. That's how it starts. Next comes a meeting where
unwashed staff is introduced to
blindingly luminous (though currently idle) mind of Claude C. Hopkins.
This is when marketers groan. They know what's coming and they know it's gonna be ugly. The boss has had an epiphany. The clouds have parted and Claude has shined down upon him: Testing is
Golden Key! Testing will Set Us Free! Testing will Unlock
Vaults of Heaven!
Testing RULES!
For
marketers, this is a no-win situation at every level. First, testing is a drag. Second, it's stupid. Third, it's dumb. Fourth, it doesn't work. Fifth, when it works, it doesn't matter.
Before you left-brainers and accountants out there get all flippy-dinkled, let me point out that there are exceptions where it does work and where it does make sense.
Say, for instance, you're running a direct mail campaign, sending out a million pieces a week to an AARP list to yank on
heartstrings of old people and get them to send in donations they can't afford, two cents on every dollar of which actually makes it through to buy beepers for grotesquely impoverished but achingly photogenic children somewhere arid.
One of your copywriters will hemorrhage messily if
headline above
picture of
distended-bellied little village boy too weak from hunger to blink flies off his own eyeballs isn't "Hey, old person! How can you let this go on?!?!" Another copywriter will open fire on
secretarial staff if
headline isn't "Hey, old person! How can you let this happen?!?!"