By Grant McNamaraYou've a great web site and it's working well. Sales are good,
site is listed on search engines, and hits are great. What can you do now? Well you could sit back and do nothing. But just maybe you might want to expand your potential market. There's a big world out there and every day of every week, all over
world, thousands more people get connected to
Internet.
A relatively small effort would allow many of them to buy from your site.
I live in New Zealand; it's a small country in
South Pacific Ocean. Every day of
week I receive emails proposing great offers, products, competitions and services. Some of them I want to take advantage of. But time after time I can't. Why? Because
web site from where these great offers originate aren't organised to support purchases from outside their own country. Now I know that Federal Express and UPS and countless other transport companies can deliver
goods to my front door (I see their adverts on CNN). I know that I can download software and ebooks from their web site. So what are
problems? Well, in developing their web site, no one has taken
trouble to look at how customers outside North America can buy.
The most obvious and first on
list are problems with
order form: • Zip codes are often mandatory. Like many countries we don't use zip codes here. • Price, always shown, but often without advising
currency in which it is charged. • State is often mandatory and you pick it from a pull-down list, great, but no option for 'no state" offered. • Only
tolls free number shown. 1-800 numbers can't be called from outside North America. • Special offers only available to residents in
US, but only shown in tiny print and hidden away.
Email offers It's pretty obvious from an email address, if it's not a .com, where
person is lives. And if someone has signed up to your email list you will have asked them for their address. So don't make special offers for Independence Day, Memorial Day and Thanks Giving to your subscribers living overseas. These holidays are only celebrated in
US. Special occasions such as Easter, Fathers and Mothers Days and
like are likely to be held on quite different dates outside
USA. Most countries use
metric system for sizes. Dates such as 12/7/2002 mean 12 July 2002 to most of
English speaking world. Rather than using numerals for
month, use
word i.e. Dec 7, 2002 so that dates are clear to everyone.
Language Skills Did you know that in
1990 United States Census (the last when language ability was included), nearly 32 million people (aged over 5 years of age) didn't speak English as their first language? And that of those 32 million people, nearly 14 million spoke almost no English.