SETTING NON-NEGOTIABLE STAFF STANDARDSWritten by Noel Peebles
When a person seeks employment with your company, he or she is basically saying, “I want to work for your company.” What this really means is “I will give up doing whatever I please, show up for work and behave way you want me to behave, so long as you pay me in exchange.” Now, that gives you employer, opportunity to set some standards of behavior that are non-negotiable. That doesn’t mean you are taking away any creativity from your employees. After all, it is important for staff members to have some flexibility and to project their own personality into their job. With that said; it is also a good idea for employer to be inflexible with some things. In other words set non-negotiable standards. This is no different from every day life. Society has rules. Imagine, for example, if there were no road signs or laws to guide us on how to behave. Imagine if there were no rules in sport… it would be a shambles, right? The truth is, most of us like to know our boundaries, because that way we know what we can and can’t do. If we break law we get fined or arrested. If we don’t play fairly in sport we get penalized in some way. We are use to non-negotiable standards. Why should it be any different when running a business? It shouldn’t! To run smoothly, every business needs rules and policy. Although staff members may not always agree with policy, they can and usually will comply. I will give you a couple of examples of what I mean - When I ran my retail stores I had a staff uniform designed. Staff members were required to wear uniform – that was non-negotiable. However, it wasn’t quite like being in military. There were various acceptable combinations, so staff could adjust uniform to suit their own personality. Here’s deal: It was a non-negotiable standard that staff members were required to wear uniform. Furthermore, it needed to be within agreed guidelines using any one of approved combinations. Anything else was unacceptable. Now, that's not unreasonable. Another example was handling of money. Banknotes were required to be put into cash registers in correct compartments and all facing in same direction. I had worked out that it took same amount of time,
| | Expectations At Work Can Destroy You if Don’t Communicate Them!Written by Carole Nicolaides
by Carole Nicolaides © 2002 http://www.progressiveleadership.comExpectations have a powerful impact on our emotions, behaviors, and most importantly, in our performances. Have you noticed what happens when you expect no raise or promotion at work? Most likely you will not get them! The bitter truth is that - not only will you lose a promotion - but most likely you will not perform to your fullest potential, either. Expectations have a direct link to our behavior and outcome. One of most common reasons for low employee morale and performance is poor communication of work expectations. Why is this so difficult and what are we doing about it? Many of these expectations are not written anywhere. That, in and of itself, can cause some trouble. If you are head of a department and you hire a new director, you expect new director to do X, Y, and Z. You do not bother with providing a written list of expectations because you assume he or she would know these things. Surprise, surprise… some things that are obvious and normal for you might be considered silly and unnecessary for your new hire. The answer is simple. It is about communicating clearly, addressing people, and not allowing assumptions to overrun our lives. But as I mentioned, this is often easier said than done. There are several things that can be done to alleviate this obstacle. Implementing tips below can help open lines of communication so that expectations are not only known, but also acted upon successfully. 1.Be aware of them. Obviously, we have to be aware of our own expectations before we try to communicate them to anyone else. Be honest with yourself. If you expect a promotion after you close a million dollar deal then you need to name what you expect. In this first step, you should claim what you want, whatever it might be, and should be honest with yourself and those around you. 2.My expectations or yours? Many times expectations of a supervisor or manager can be quite different from those of employees. Be willing to negotiate. You may find that there are merits to other person’s point-of-view, or that a compromise can produce better results than originally thought.
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