Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 900 including guidelines and resource box. Robert A. Kelly © 2003. Managers Who Leave PR to Others
You’re a business, non-profit or association manager who needs to achieve your organizational objectives on schedule. Since public relations should be helping you do just that, why leave it wholly in
hands of others?
In your own best interest, get personally involved in your public relations effort and ask
PR team servicing your department, division or subsidiary a few questions.
Are they focused on a workable, comprehensive plan for producing those key external audience behaviors like customers coming back for repeat purchases; new prospects starting to sniff around; capital donors asking for more information, and others deciding to specify your services or products, and similar good stuff?
Ask
PR folks how they feel about using
fundamental premise of public relations as a guide to
PR work they are doing for you. For that matter, what do you think about these two sentences? People act on their own perception of
facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving- to-desired-action
very people whose behaviors affect
organization
most,
public relations mission is accomplished.
The nice thing about that premise is that it shines
PR spotlight directly on those outside groups of people with a large say about how successful you’re going to be – namely, on your key external target audiences.
Then ask your PR team how they feel about using these tools to capture
perceptions, and thus behaviors of your most important outside audiences.
For example, do you and your PR people really know how your organization is perceived by those target audiences, and are you all really aware of
behaviors that flow from those perceptions?
Because that’s where
rubber meets
road – target audience behaviors that help or hinder you in achieving your operating objectives.
To find out what target audience members think about your organ- ization, you and your PR team must interact with them and ask a lot of questions. The alternative is to spend considerable money on professional survey work, but let’s assume that’s not really an alternative at this point in
budget cycle.