What's
most important thing you can offer your customers? If you said "support" give yourself an A+. Incorporating live customer service into your website is one of best ways to assist those who browse your site and may have questions. Yes, they can send an e-mail to you and wait a day or two for answer, but by time you reply buying mood may have already passed. Another opportunity missed.So how do you offer live on-the-spot support? Well, it can be done with a simple text chat button or with voice over IP, aka VOIP, or a combination of two.
So now that I have your attention you may be wondering how to accomplish this fine feat. Believe it or not, following services won't cost you a dime and are easy to implement.
Human Click: http://www.humanclick.com
No software to run on your system. You connect to their server every time you log onto Net and a small doorbell graphic resides at bottom of your screen. Once you download and register as an operator, you are given a small amount of HTML code to cut and paste onto your pages. This places a small display box that says "click here to talk to an operator".
When someone enters you're notified by a doorbell sound just as if someone were at your "real" front door. All visitor needs to do is click box to initiate a text conversation with you at anytime during his or her visit. When you double click on doorbell operator window pops up where you can see host name, pages viewed, and other information about present visitor in your site.
