Resolving Conflicts By Turning Negatives Into Positives

Written by Etienne A. Gibbs, MSW, Management Consultant and Trainer

PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided torepparttar author, and it appears withrepparttar 107952 included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required.

There are five techniques that I shall share with you. They have been proved to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any ofrepparttar 107953 following that take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.

A. I-Message: Use this approach to convey a message to someone when:

* your communication and that ofrepparttar 107954 other person might become hostile;

*repparttar 107955 communication might become a shouting match; or

*repparttar 107956 words might turn to physical confrontation.

Put an I-Message into action by following these sequence of steps:

1. Get his attention. (Call person by name.) "John, Bob, Sue, Mary, ..."

2. Identify your emotion. (Identify and namerepparttar 107957 emotion you are feeling.) "I feel/am happy, angry, mad, excited, etc. ..."

3. Name his misconduct. (Identifyrepparttar 107958 behavior that is offensive.) " ...when you slamrepparttar 107959 door, spill juice onrepparttar 107960 clean floor, call me names, etc. ..."

4. Staterepparttar 107961 consequence(s). (Identifyrepparttar 107962 consequence that you wish him/her to change. And stop! Be extremely cautious not to ramble because by doing so you runrepparttar 107963 risk of throwing a spark onrepparttar 107964 cinders.) "... because it/you causes me to jump, have to remoprepparttar 107965 floor, be disrespected, etc."

Putting it together it should sound like this: "John, I get angry when you slamrepparttar 107966 door because it makes me jumpy." (Stop! Wait for a response!)

Research has shown thatrepparttar 107967 response is 95-98% non-confrontational or aggressive.) Remember: This approach letsrepparttar 107968 person know that, although you disapprove of his (or her) behavior, you still care about him.

Presenting with a Partner

Written by Mike Faber

There are times when you’ll share "the stage" with a business or personal partner. Perhaps one of you has a better grasp of technical or other aspects of your subject. Perhaps you are quite good at facilitating questions fromrepparttar audience, or recording input on a flip chart for later use. However you choose to share presenting duties, resistrepparttar 107951 temptation to "just wing it." While sometimes these situations are impromptu, even five minutes to prepare will aid both your presentation andrepparttar 107952 audience. Here are some steps to insure that all members of a presentation group getrepparttar 107953 chance to show their best work.

1. Pinpoint why you’re sharingrepparttar 107954 presentation duties. This should include a brief summation ofrepparttar 107955 specific talents and knowledge that each presenter adds to make for a better audience experience.

2. Agree on how much time you’ll need forrepparttar 107956 entire presentation. 3. Specify who will be doing what, andrepparttar 107957 time allotted for each segment. This sounds simple but skipping this step can sinkrepparttar 107958 whole ship! You will want to know who is responsible forrepparttar 107959 introduction of your topic, introduction of speakers, body ofrepparttar 107960 presentation, Q&A, summary and wrap-up. If you have supporting data, slides or handouts assign a person to manage distribution of that information.

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