Prompt Delivery Rules – Internet Product Sales

Written by Richard A. Chapo

The Internet isrepparttar fastest growing source of mail order sales. The explosive growth inrepparttar 146588 goods and services sold online has inrepparttar 146589 past taken many online sellers by surprise: demand has outpaced supply, depleting inventories and disappointing customers. This can lead to serious problems withrepparttar 146590 FTC.

The FTC has issues directives spelling outrepparttar 146591 ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced byrepparttar 146592 FTC,repparttar 146593 Mail or Telephone Order Rule applies to orders placed by phone, fax orrepparttar 146594 Internet.

Complying With The Rule

By law, you must have a reasonable basis for stating that a product can be shipped within a certain time. If your advertising doesn't clearly and prominently staterepparttar 146595 shipment period, you must have a reasonable basis for believing that you can ship within 30 days.

If you can't ship withinrepparttar 146596 promised time (or within 30 days if you made no promise), you must notifyrepparttar 146597 customer ofrepparttar 146598 delay, provide a revised shipment date and explain their right to cancel and get a full and prompt refund.

For definite delays of up to 30 days, you may treatrepparttar 146599 customer's silence as agreeing torepparttar 146600 delay. But for longer or indefinite delays - and second and subsequent delays - you must getrepparttar 146601 customer's written, electronic or verbal consent torepparttar 146602 delay. Ifrepparttar 146603 customer doesn't give you approval, you must promptly refund allrepparttar 146604 moneyrepparttar 146605 customer paid without being asked byrepparttar 146606 customer.

Online Consumers – What Are They Complaining About?

Written by Richard A. Chapo

For many businesses, e-commerce represents a tremendous method for generating revenues. To maximizerepparttar profit potential, you need to keep an eye on issues that drive your prospects nuts. The FTC maintain a list ofrepparttar 146587 top 10 “dot.cons” complained about by consumers. If your site falls within one of these industries, you must make sure you address these concerns.

Consumer Complaints

According torepparttar 146588 FTC, here's what online consumers are complaining about most:

Internet Auctions

The Bait: Shop in a "virtual marketplace" that offers a huge selection of products at great deals.

The Catch: After sending their money, consumers say they've received an item that is less valuable than promised, or, worse yet, nothing at all.

Internet Access Services

The Bait: Free money, simply for cashing a check.

The Catch: Consumers say they've been "trapped" into long-term contracts for Internet access or another web service, with big penalties for cancellation or early termination.

Credit Card Fraud

The Bait: Surfrepparttar 146589 Internet and view adult images online for free, just for sharing your credit card number to prove you're over 18.

The Catch: Consumers say that fraudulent promoters have used their credit card numbers to run up charges on their cards.

International Modem Dialing

The Bait: Get free access to adult material and pornography by downloading a "viewer" or "dialer" computer program.

The Catch: Consumers complained about exorbitant long-distance charges on their phone bill. Throughrepparttar 146590 program, their modem is disconnected, then reconnected torepparttar 146591 Internet through an international long-distance number.

Web Cramming

The Bait: Get a free custom-designed website for a 30-day trial period, with no obligation to continue.

The Catch: Consumers say they've been charged on their telephone bills or received a separate invoice, even if they never acceptedrepparttar 146592 offer or agreed to continuerepparttar 146593 service afterrepparttar 146594 trial period.

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