"Problems are opportunities in work clothes". Henry J Kaiser, American industrialist"I proceed with a courageous and honest analysis of
situation. Then I determine what
worst consequences of my failure could be. After imagining
most disastrous consequences that could result, I resign myself to accept them in case it becomes necessary. From that moment on, I concentrate all my time and energy to looking for ways that could alleviate
consequences which, mentally, I have already accepted". Dale Carnegie, American orator
Problems: You either love 'em or hate 'em. For some they represent a challenge, something from which to learn. For others problems are
beginning of
end, a reason to 'down tools' for
day. This is what distinguishes winners from losers, business successes from failures.
Positive thinkers act in a similar way to Carnegie, namely recognising that a problem exists, understanding
possible consequences, anticipating
worst possible scenario, and formulating their objectives on this.
Recognising That a Problem Exists
All problems share one characteristic. All are deviations from
norm. For example, where your average/anticipated sales during a given period are Ј200, you have a potential problem where actual sales are significantly less.
All successful businesses set standards. The first step towards solving problems presupposes that you have determined measurable standards against which to measure progress and performance. From this, you periodically compare actual against projected performance. This is best achieved as a team exercise, including management and staff, as appropriate.
Analysing
Problem: Defining its Scope
Here you are locating and determining
extent of your problem, deciding whether it has short-term or long-term consequences. A well-defined problem is almost solved and frequently
solution is obvious. A useful tip is to draw up a 'Problem Analysis Worksheet', including vertical columns where aspects of
problem can be recorded: what
problem is, who was responsible for it, when it occurred, what its consequences might be, what
ideal situation would be (your objectives), how serious
problem is, and so on. Having considered all aspects of
problem, as a team,
group then lists possible solutions.
Focus on Objectives: Classify these as 'Essential' or 'Desirable'
Your objectives are results you want to achieve, your ideal situation. These should be listed as 'essential' or 'desirable'.