Poor call centre performances driving motorists to go online for insurance

Written by Richard Green


In their efforts to cut costs more and more finance companies are looking to use offshore call centres to provide their customer services and administration. This is especially prevalent inrepparttar insurance industry, where it seems as if there is a newspaper announcement of previously UK based services migrating abroad every day. As more insurers use offshore call centres, recent research from Swinton insurance shows that motorists are increasingly turning torepparttar 148140 internet to findrepparttar 148141 best deal on their car insurance.

Drivers are constantly advised to search around and obtain multiple quotes when it comes to renewal time, with recent research showing that drivers needed to obtain at least seven car insurance quotes to be likely to have found their most competitive deal, on average 52.26 better than their first quote. However with 47 per cent of those looking for car insurance taking more than ten minutes to obtain a single quote by phone, while a single quick search on a website like Moneynet, or Insure Supermarket can provide immediate comparisons of tens or hundreds of car insurance providers, it is understandable that people are turning towardsrepparttar 148142 internet as a means of shopping around forrepparttar 148143 best deals.

It is not onlyrepparttar 148144 length of time taken byrepparttar 148145 call centres that motorists appear to have a problem with. The study found thatrepparttar 148146 number of motorists looking for car insurance online has now reached 681,000 with many of them citing poor call centre performance, and doubts overrepparttar 148147 efficacy ofrepparttar 148148 call centres asrepparttar 148149 main reasons why they are no longer usingrepparttar 148150 phone to obtain insurance.

Most of those questioned indicated that concerns overrepparttar 148151 levels of customer service provided by call centres, with offshore centres targeted in particular, was a major factor for them fuelling a move from phone torepparttar 148152 internet. Rightly or wrongly, most of those surveyed felt thatrepparttar 148153 service provided, andrepparttar 148154 time taken for problems to be resolved, by offshore call centres would be slower, when compared with their UK call centres counterparts. Despiterepparttar 148155 high levels of respondents reporting being unhappy withrepparttar 148156 customer service provided by UK call centres, and general levels of dissatisfaction with call centre staff growing,repparttar 148157 phone is still most drivers' favoured method of buying cover. Swinton claims almost two thirds of UK motorists indicated they userepparttar 148158 phone to buy their car insurance, whilerepparttar 148159 number of motorists purchasing their cover online has now risen to 23%. The AA have stated thatrepparttar 148160 figures are actually closer to 40% of all new car insurance now being arranged onrepparttar 148161 internet, with online sales of car insurance last year growing by nearly two-thirds.

Debt Consolidation Refinance Loans - A Great Way To Lower Your Bills

Written by Carrie Reeder


For millions of homeowners, refinancing isrepparttar perfect way to consolidate debts. You can consolidate your debts, eliminate outrageous interest rates and fees, and make one low monthly payment. Credit cards, medical bills, and unsecured loans can all be combined into one monthly payment when you apply for a debt consolidation refinance loan. The time has never been better to apply due torepparttar 148139 current low interest rates being offered by mortgage lenders. Information and quotes are free and you can apply to several lenders with one simple online application.

Refinancing your home in order to consolidate debts has tax advantages as well as lowering your monthly payments. You can roll all your debts into one low monthly payment and receive tax deductions on your refinanced mortgage. A debt consolidation refinance can give you extra money each and every month, eliminate high interest rates on credit card debts and unsecured loans, and give you a fresh start on attaining your financial goals. If you have overdue bills that never seem to get paid off and you feel as if there is no end in sight torepparttar 148140 constant financial pressure and stress, a debt consolidation refinance loan isrepparttar 148141 perfect answer to your problems.

Information on a debt consolidation refinance loan is available to you immediately when you complete a short, simple online application. You'll be contacted by multiple lenders in as little as 24 hours who can give you expert advice on consolidating your high interest debts into one convenient, low monthly payment. The quotes are free and there will be no initial credit check. Simply reviewrepparttar 148142 offers and chooserepparttar 148143 lender that best suits your needs. You can avoid multiple inquiries on your credit report by applying to several lenders at once with one quick online application.

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