Performance Expectations - 5 Tips and 5 QuestionsWritten by Martin Haworth
People want to understand their role - they want to do well! So by being clear, really clear about what it expected of them, makes a big, big difference! And that improves performance as well as saving you time chasing others around to deliver what you want.
1. Be Clear - your people need to know what they are doing, both in terms of actions and standards that you will be expecting. By being really clear, checking understanding and having it written down makes a big difference.
2. Have Patience - accept that people will want to challenge your explanations and that it is your responsibility to ensure that they understand. Enable them, indeed encourage them to come back to you with questions.
3. Keep in Touch - by building great relationships with all of your people, you keep open a door which helps them get better clarity of your expectations of them. Help that happen.
4. Fine Tune - especially when new roles come along, there may be a need to sit down with individual and fine tune responsibilities. This doesn't mean weakening, more to show that there is a will, on both sides to make it work.
One Thing You Can't HideWritten by Gordon Goh
One of most important of all motivators at work is consideration. Employees report that best managers they ever had were people who cared about them as people and as friends. These managers took time to ask them questions about their lives, and to listen patiently while they talked about dilemmas and problems and situations in their families. The more that employees felt that boss liked them and respected them, more empowered and motivated they felt.
Caring Is The Key
The flip side of this motivator is de-motivating feeling that boss doesn’t care. This is almost invariably expressed in a lack of recognition, a lack of approval, a lack of appreciation and a general failure to pay attention to employee over time.
Spend Time Listening
Remember amount of time that you spend talking to and listening to an employee is a signal to that employee that he or she is important to you and to company. This is why very best bosses spend a lot of time walking around and chatting with their employees. They sit with them for lunch and coffee. They invite their comments and encourage open discussion and disagreements about work. They create an environment where people feel that work belongs to them as well as to company. In that environment, employees feel good about themselves and more fully committed to doing job and doing it well.