If you want to grow your company's revenue,
most critical thing to get straight in your mind is that there are in fact only three ways to grow revenue - you can get more new customers, you can increase
value of your average sale, and you can get more repeat business. That's it...there are no other ways.This sounds simple enough - and it is!
You need to keep this reality on
forefront of each marketing and sales activity you undertake and target one or more of these ways to grow revenue in each campaign you undertake to seek more business. Use it as a "litmus test" for each prospective customer interaction and communication.
Get More New Customers Getting more new customers is a result of successfully executing on two broad objectives - increasing your prospective customer's awareness of your offering and communicating with your customer from their perspective of
benefits of your product or service. If you can achieve these two things, you can increase your number of new customers.
Increase Your Prospective Customer's Awareness of Your Offering More than just simply creating leads, creating awareness is about establishing a brand. You have to be known for something, you need a message, and you need a "voice" that speaks consistently about your benefits and why customers should want to do business with your company. By consistent, we mean your "voice" should be heard from your web-site, presentations, tag-line, mailers, sales letters, demonstrations, etc.
Communicate From Your Customer's Perspective Put yourself in
shoes of your customer for a moment. Looking at your offering from their sole perspective, what exactly does your product or services do for them? Forget
products and services you provide, these are just
things that enable
benefits you provide your customers. Think instead about
solutions you are providing,
use of your products and services,
"things" within their business that you're enabling. These are
"things" that your customers are really buying.
A huge mistake many companies make in
presentation of their products and services is made in their initial contact and meeting with a customer. The initial contact is
encounter whereby
customer is first introduced to
products and services your company offers. The mistake is most company's introduction of their offering focuses on their products and service, not on
benefits they offer their customers. What happens in this case is
prospective customer has to interpret everything they are being told about
features and functionalities of a product or service into something that is meaningful to them. This interpretation is where many sales opportunities are lost;
customer doesn't understand what they gain by employing your offering.
The main point here is that you need to be sure you're presenting your products and services in
context your customer is thinking: "What do I get from using your products and services?"
Increase
Value of Your Average Sale You can likely sell your current products and services at a greater price than you are today. We've found time and again opportunities to actually increase
price of an offering or stay out of a "price-discounting" discussion with a prospective customer, even in a highly competitive sales environment.
"What's
secret?" The "secret" is to sell from your customer's perspective and get
buying criteria focused on your "orange."
Selling from your customer's perspective means you forget
speeds, feeds, features, and functionality of your offering. Instead, you communicate from
benefits your customer is most likely to value as a result of using your product or service. This point could never be over stated, you need to communicate from
perspective your customer brings to
conversation.
The greatest sales "mistake" you can make is to be so rapped-up in your own offering, all you do is talk, present, and demonstrate endlessly about how great your product or service is...speaking tirelessly about
wonderful features and functionality you offer. All this does is leave
real selling up to your customer, making them interpret your features and functionality into benefits they value.