Here’s a current example: buying a train ticket has been a problem for customers for years. Until recently all train tickets needed to be purchased in person from a main train station. This meant going there, joining ever present queue, buying ticket and then traveling home. In a large city this adds up to a couple of hours of your time which could be better occupied elsewhere. Recently telephone services have been introduced but they aren’t ideal either because you cant actually see any information to review it. Its passed to you piecemeal and ticket is selected for you. The Internet however is potentially well suited to buying train tickets, customers could actually view train timetables from wherever they are and select their ticket themselves. Customers love option of good self-service tools that enable them to be in control and do tasks themselves.

So, bearing all this in mind I wanted to: select my destination and travel times, at cheapest price, buy ticket online quickly, have it delivered to my home. All perfectly reasonable needs and wishes for a customer.

Three websites and two and a half hours later I’d finally bought my ticket. What happened? Well between them three companies had not considered my needs and wishes, it was an exercise in frustration and futility. They hid information, made it too vague or made process too inflexible. One site had a great looking homepage, which then failed miserably with text given on buttons, which was so vague I was left to figure out whether they even sold tickets online. I’m now convinced all promotional offers are just an exercise to mess me around, leaving me with responsibility for manually searching for every conceivable combination of journeys until I happened upon a good price or gave up from fury and frustration. All these things said in effect: WE DON’T CARE ABOUT WHAT YOU WANT! -we only care about ourselves and our objectives. Clearly, it doesn’t matter which organisation you are, saying that to your customers is start of slippery road to ruin and businesses with that attitude will not survive for long. At least, not successfully.

There were some tasks to do on net of course. I had to check Graphic Art Galleries website, with my personal online presents to internet users.

You can still find a special greetings card at start of main page, while some cool animated gifs have been removed now.

http://GraphicArtGalleries.com

http://graphicartgalleries.com opsites/autorank.html

http://graphicartgalleries.com/links.htm

That made me feel all right, as having sent greeting card to selected lists of contacts. I was on a Christmas mood finally, after too much stress.

I was thinking about a short travel for fun and amusement, finally.

But when I checked mail, following days, I didn't find a RE:... only usual hideous spam messages arriving from not existing addresses full of stinking proposals in 99% of cases, but ten times more numerous.

So I understood that there are many, many persons that do not follow absolutely one of first advices that really help us live better, do not do to others what you don't want others do to you. Or better explained for internet scenario, don't harass others, finding it a nice way to spend your time, but expecting that nothing arrives back to you.

Unfortunately not only my email accounts were overcharged with excessive annoying stuff. I found problems on main business related and serious component of my activity, domain names.

I own many of these internet assets, and some are extremely important, and valuable. Some of them are of course active websites, as Free-Europa.com, Free-America.com, Free-Japan.com well ranked in search engines.

I had to complete many renewals, and it was a month I was involved in this boring task, and I had to handle managing of NamesLeaser.com. But it didn't loaded!

A possible solution? There are many. One is following, I had just rejected a listing for a domain name previous day, a short one word domain, but not a nice word for me, and active with a website with affiliate programs to commercial adult services sex related.

I don't work with commercial adult websites, I never did it, and I don't give for free links to commercial adult websites. And no one can decide for me!

I had to contact webhoster, and as an answer it was told me that they saw no problems to website(...), but it was enthousiastically said that not important what I said or did, they could close my account at any time as they liked!