January is always a good time to grab bargains so when I noticed that two well-known blind companies were advertising 35% off their blinds, I decided to give them a call… and it was an interesting experience.Company A
This person turned up on time which in itself is a big bonus. She was dressed in a professional way and was very efficient in her manner. I knew what I wanted and all Mary had to do was measure up and provide
quote. She was extremely helpful and pleasant to deal with. I said to Mary to call me in a couple of days as I had also arranged for another company to quote. 'No problem', she said. "I'll ring you then"…and she did.
Company B
This sales rep. was totally different. He turns up 15 minutes early which is very unusual. I don't mind people arriving a few minutes earlier than
agreed time, but 15 minutes is a bit too early. He should have rung first to see if it was okay. John was obviously a smoker because
smell wafted through my front door before he walked in. That really put me off. Not only that he was unshaven and dressed in a sloppy manner. John looked like he just got out of bed, got dressed, had a cigarette and turned up at my house.
Maybe I shouldn't have been so quick to judge him, however his image gave me
perception that
company must be very unprofessional to have people like this representing them.
John had no sooner walked through
door, when his mobile phone rang. Instead of switching it off, he answered it and had a conversation for a couple of minutes with someone from his company. I thought this was rude. Wasn't it more important to focus his attention on this potential sale? He could have checked his phone when he left.
John did measure up for
blinds and provided a quote which compared to Mary's one was $600 cheaper. It appeared he hadn't included one of
measurements therefore justifying why his quote was so much cheaper.
However, I didn't bother ringing him to find out if this was why his price was much better than Mary's. I had already decided that if he's a slob then
company he works for probably supplies shoddy blinds.