If you have decided to outsource some of your CAD to an offshore service provider (“OSP”), it is important that you carefully evaluate your potential partner first. Outsource to them only if they successfully pass through your appraisal sieve.
Here are some important evaluation criteria and methods for assessing them: ---> Criterion: The OSP Should Be Web-Savvy Check if
OSP has a website. If they do not, in all probability dealing with them will yield a bad experience. If they
have a website, check whether their postal address and telephone number are displayed on it so that they are physically
reachable. Give
OSP credit if
website has mostly text with limited graphics, has almost no animation, clearly explains what
OSP is doing and is easy to navigate. This implies detailed knowledge on website design, which increases their ‘web-savvy’
rating. Your CAD outsourcing is most probably going to involve transferring large amounts of data over
web. This calls for an OSP
who is proficient with email.
To evaluate this, send
OSP a message asking for more information and see if you get a response within 12 hours. The
response should be perfectly focused on your question. You have to be careful an autoresponder (ie, a web-based answering
machine) is not replying to you, so formulate your question to require a tailor-made reply. Subsequently send two more questions related to
work you are considering giving
OSP. Check whether these responses
too are timely and relevant. If
OSP has a form on their website for sending them email, give them extra points (smart webmasters do not put their
email addresses on their websites to discourage Spam robots from finding
addresses and sending junk mail to them). ---> Criterion: The OSP Should Have a Satisfactory Profile Email
OSP a questionnaire that gathers a wide range of information on them. Decide whether you like what you find. This
questionnaire should cover address information, telephone number of
individual dealing with you, company history,
financial performance, references, specific CAD capabilities, track record, installed hardware, software platforms, manpower,