No Customer Left Behind

Written by Jim Edwards

As more companies makerepparttar jump to cyberspace every week and billions of dollars flow acrossrepparttar 145407 Internet, nobody can deny that ecommerce plays a significant roll in business today.

However, asrepparttar 145408 aisles of your local online shopping site get more crowded,repparttar 145409 tendency for customer service issues and contact to fall throughrepparttar 145410 cracks increases dramatically.

The main problem for any site revolves aroundrepparttar 145411 fact that email as a means of communication has become unreliable overrepparttar 145412 last couple of years.

Spam (unsolicited commercial email) lies atrepparttar 145413 heart ofrepparttar 145414 problem since it clogsrepparttar 145415 email boxes of bothrepparttar 145416 company andrepparttar 145417 customer.

In an attempt to stemrepparttar 145418 tide of spam, email gets filtered, lost, or deleted on both sides, often leading to hard feelings as customers think their emails have been ignored when actually they've never been received.

As a result, many companies, large and small, have started using "help desk" software to manage their customer communication.

Gone arerepparttar 145419 days of just emailing for support and getting a simple reply back from a live human being onrepparttar 145420 other end.

Spam makes it impossible for a company of any size to operate with email-only support.

A help desk makes it possible not only to maintain a "chain" of communication, but also avoids messages disappearing into cyberspace.

Help desk solutions runrepparttar 145421 range from free to several thousands of dollars for a custom program.

Two very workable and reasonably priced solutions are and

(You can also do a search in Google for "free help desk software" if you don't want to spend any money.)

Both offerrepparttar 145422 choice of installingrepparttar 145423 software on your own server, or paying a monthly fee to get a copy ofrepparttar 145424 software installed and maintained onrepparttar 145425 provider's server.

Which option you choose depends on your level of technical ability, level of customization needed, and how much support you'll need over time.

Website Protection

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