New Architecture extends NextWest PCXi PBX remote extension capability to cell phones as well as standard home phones.
NextWest, Inc., leading provider of IP-based business telecommunications and contact center systems for small to midsize enterprises, today introduced an innovative mobility solution to its PCXi IP-based PBX capabilities. Combining capabilities of PCXi PBX and NextIPS server NextWest is able to deploy full PBX extension functionality to cell phone and home phone users anywhere in world. Because a NextWest cell phone user is same as a regular extension user you can now be reached through one number anytime, anywhere in world.
To achieve this innovative mobility functionality, PCXi system is interfaced to a NextIPS server via 23 or 30 channel cable interfaces. The NextIPS server is then connected to Public Switched Telephone Network (PSTN). Remote cell and home phone users when out of office or working at home can dial access numbers on NextIPS server and login in as remote extension users. After logging in with secure methods remote cell phone and home phones then have all same capability of local extension users. Remote extension users can also be contact center agents and be monitored and operate exactly as if they were agents on primary site. This capability allows even standard analog phone users, without needing to install expensive IP phones, to operate as if they were part of local PBX community.
With NextMobility as well as previous abilities of “Follow Me” NextWest users can now be reached instantly. Customers can receive attention and support they want and need today, not tomorrow. If for some reason you are not available on your cell calls will follow normal PBX coverage options that you have set via NextWest PCXi software-based user console. “Follow Me” can be used in conjunction with extension cell to ensure you will be reached.
“We make it possible for enterprises to affordably integrate remote users as if they were on same site as PBX or contact center. This is a very affordable and more flexible mobility solution than any other vendor can currently provide for cell phone and work-at-home users,” said Richard De Soto, NextWest Chief Marketing and Sales Officer. “NextMobility can even be combined with NextContact, providing full contact center agent functionality if agents need to work from home. The business possibilities are endless in today’s mobile world. We can of course also support remote IP phone users when a remote worker is located in a branch office or home office situation. Highly mobile workers can now remain in contact with their customers- without having to leave a trail of phone numbers where they “may” be reached. Regardless of geography, number of employees, or number of locations, NextWest adapts to way your business operates.”