NextWest NextContact™ Packs Broad Functionality into Single System

Written by NextWest, Inc. - VoIP Call Centers

NextWest, Inc.,repparttar leading provider of IP-based business telecommunications and contact center systems, today unveiled its recently enhanced NextContact version 3.4 fully-integrated contact center solution.

An inbound, outbound and blended call center solution, NextContact delivers PBX, VoIP, automatic call distribution (ACD), fax on demand, e-mail and predictive dialing in single-source solution.

NextContact software works with NextWest PCXi to provide fully-integrated convergence that combines analog, digital, wireless and IP capabilities into a single platform. As a result, contact centers have a choice of deploying traditional, IP telephony or combination of both to handle customer contacts through voice calls, voice mail, email, web integration, collaboration and fax.

“Our single source solution delivers a comprehensive list of features unavailable from other contact center vendors,” said Matt Morales, NextWest COO. “Because we provide so many features in a single system, we reduce complex multi-vendor integration and enable distributed traditional or VoIP call centers. NextWest makes it possible for our customers to enhance performance, reduce costs and speed up implementation time.”

One ofrepparttar 133473 most significant enhancements isrepparttar 133474 VoIP phone integration which, combined with an agent console, allows agents to work from home or anywhere inrepparttar 133475 world. Additionally, automatic number identification (ANI) is now configurable by trunk so that call centers can simultaneously promote multiple company products or services easily and economically.

Manually importing phone lists forrepparttar 133476 predictive dialer is now a thing ofrepparttar 133477 past. Phone lists can now be dragged and dropped directly into a folder for ease of implementation.

“With this version of NextContact, we not only focused on usability and performance enhancements,” said Richard De Soto, NextWest Chief Marketing Officer, “we also spent considerable time streamlining management tools and functionality.”

An Introduction to Text Messaging

Written by Deryck Richards

By Deryck Richards

Managing Partner


Why Text?

Text messaging is a quick way to stay in touch with people for personal or business purposes. With text messaging, you can chat with a partner by typing onrepparttar keyboard and reading what they write to you onrepparttar 133472 screen. Many text messaging products can work with cell phone text messaging (aka SMS or Short Messaging Service) so you can chat with people who aren’t in front of their computer. So, why not just pick uprepparttar 133473 phone and talk?

It’s faster than e-mail and phone calls. And you don’t have to pay anything to text. If you need to chat with someone briefly or ask a quick question, it’s much less intrusive than calling someone. As with most developing technologies, several types of text messaging are available and each one is incompatible withrepparttar 133474 others. But don’t let that keep you from trying it out. The main text messaging products are ICQ (, MSN Messenger (, AIM (, and Yahoo Messenger (

btw (Byrepparttar 133475 Way...)

Each one is free and simple to download, install, and sign up. You can locate your “buddies” by searching in an online directory by their screen name, e-mail address, name, or telephone number. Once you getrepparttar 133476 hang of it, text messaging can be extremely addictive. As you continue to use text messaging, you will find yourself learning to abbreviate words and sentences. When you leave an online chat, you might say BRB (Be Right Back), I’m afk (away fromrepparttar 133477 keyboard), or TTYL (Talk to You Later). See glossary below.

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