Etiquette is in essence about proper conduct and presenting yourself favourably. Demonstrating good etiquette is important if one seeks to be successful. An area in which this is essential is
business phone call.Millions of business phone calls are made every hour and day. Business people that interact solely over phone yet never meet still form strong opinions of one another. Practising good business phone etiquette helps encourage clear lines of communication, build rapport and avoid misunderstandings.
Most of us can recollect a phone call that left us feeling frustrated or irritated. How much of this could have been attributed to poor phone etiquette? Here we explore a few simple examples of areas within business phone etiquette that should be employed when making or receiving calls.
All successful business interaction needs preparation. The phone call is no exception. It is important to know who you are calling, most convenient time to do so, reason for your call and what you can do for them. Be structured, short and sharp.
If caller is not known to receiver it is important that purpose of call and caller’s credentials are established immediately. A simple introduction followed by a sentence or two not only shows good phone etiquette but allows receiver to set forthcoming information within a context.
Particularise your intention behind call. Do not assume receiver understands why you are calling them and what you expect of them. Expand upon information and specify purpose of call.
