NextWest, Inc. announced today that NextContact Call Center Solution has been named a ”Best of Show” winner at Technology Marketing Corporation (TMC)’s INTERNET TELEPHONY® Conference and EXPO Fall 2004. The show, held last month at Millennium Biltmore Hotel in Los Angeles, is widely considered #1 global event focused on VoIP.NextContact is a completely integrated, single-source solution for inbound, outbound and blended contact centers.
Features include Skills-Based Routing, PBX, VoIP, Advanced ACD, IVR, E-mail, Fax-on-Demand, Predictive Dialing and more; all in one system. Finally, there is no need to deal with complex, multi-vendor integration for a complete contact center solution.
“NextWest’s NextContact is Contact Center solution that is changing rules for Small to Midsize Enterprise (SME) call centers,” said NextWest VP Sales and Marketing, Richard De Soto. “For first time, large call center system capability is available to smaller agent systems at an affordable cost.”
NextWest believes every company dealing with customers is a “call center”. That’s why NextContact is not only developed for use by call centers, but it is also designed to improve overall customer-touch processes for any business ready to reap rewards of a truly affordable, customer-centric communications system.
NextContact allows SMEs to improve customer service, streamline order processing, increase customer retention and maximize sales revenues.
“NextWest and their innovative product NextContact are a standout indication of why so many enterprise and government buyers, service providers, developers, and resellers flock to INTERNET TELEPHONY® Conference & Expo,” said TMC President and Conference Chairman, Rich Tehrani. “Their innovation and commitment to quality attract serious prospects to their booth. Attendees know they''ll find solutions in NextWest booth that can help them in their businesses today.”
The Best of Show awards emphasize technologic innovation and product feature sets. Forward-looking products that will aid in development of next generation of VoIP solutions were also awarded. Each winner submitted a thorough application and displayed and demonstrated their product on INTERNET TELEPHONY® Expo show floor.
“By all accounts, INTERNET TELEPHONY® Conference & EXPO Fall 2004 was one of most successful VoIP events ever staged. Attendees and exhibitors alike agreed energy at show was indicative of amazing surge of excitement for IP telephony industry. NextWest and their NextContact call center solution are positioned perfectly to lead a strong resurgence in sales and deployments of VoIP products and services,” added Michael Genaro, Vice President of Marketing for TMC.